PLAYING FOOTBALL
NIKHIL CHITALE
Senior Manager
Mumbai
Summary
Responsive, expert, experienced professional with a proven track record in monitoring storage performance, troubleshooting issues, and optimizing storage environments. Strong analytical skills, excellent problem-solving abilities, and deep understanding of storage/cloud technologies and systems. Equally confident working independently or collaboratively as needed. Adept at utilizing excellent communication skills to effectively convey complex information.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
9
9
Certifications
Work History
Senior Manager
Capgemini Technology Services
Mumbai
08.2024 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Environment setup from scratch as part of project transition :
- Virtual data center, Storage pools, , Quotas, Namespace, Buckets, Object users,Load balancers etc.
- Retention policy and Server side Encryption setup.
- Configuring Geo synchronous replication and associated replication groups.
- VDC storage pool capacity expansion undertaken.
- ESRS server configuration and upgrade.
- Multi-protocol tenancy solution : S3,CAS ,HDFS,NFS,CIFS
- Troubleshooting Bootstrap ,garbage collection, erasure coding issues
- Services issues worked on i.e. Blobsvc, Fabric agent etc
- Multiple Periodic Code upgrades undertaken :Latest BIOS Firmware code version 27 and VDC code V3.6.1.1
- DR testing and TSO/PSO scenario assessment with recorded RPO
- Tech refresh migration from ECS gen2 to gen3.
- ECS sync tool usage for ECS migration .
- Node expansion from scratch for ECS.
- Netapp storage grid disk firmware upgrade
- Netapp Storage grid OS code upgrade.
- Monthly network maintenance activity with respect to Netapp Storage grid and DELL EMC ECS.
- Node expansion in Netapp storage Grid .
- Automation via SAFE tool to execute changes for process.
Senior Storage Engineer
ENSONO
Pune
09.2022 - 08.2024
- Designed advanced analytics ranging from descriptive to predictive models to machine learning techniques.
- Designed and developed analytical data structures.
- Prepared documentation and analytic reports, delivering summarized results, analysis and conclusions to stakeholders.
- Communicated new or updated data requirements to global team.
- Prepared functional and technical documentation data for migration.
- Completed quality reviews for designs, codes, test plans and documentation methods.
- Working with automation team for successful implementation of netapp automation volume expansion using sidekick tool.
- Infrastructure code upgrade for netapp , unity & XtremIO array to keep the environment updated with new enhancement.
- Worked on ADHOC DR for multiple client with netapp at backend array.
- Leading team of 5 resourcing and time to time one to one and technical discussion to set new highs for future and keep on improving.
- Allocation and provisioning in netapp C-mode & 7 mode.
- Allocation and provisioning in unity/XtremIO & power max
- Working on brocade switch code upgrade.
- Troubleshooting performance issue related to storage and switch side.
- Replication enablement between Production and DR with help Recover point appliance.
- Setting up Snapmirror and Snapvault in netapp C mode.
- Planning of Storage resourcing and reclaim as in when to use in environment. Discussing with customer and doing capacity planning for future growth for the same.
- Developed comprehensive documentation on storage policies, procedures, and best practices to enable knowledge sharing among team members.
- Mentored junior engineers, fostering a collaborative work environment that promoted continuous learning and professional growth.
Technical Specialist
Allianz Technology
Pune
10.2019 - 09.2022
- Expertise in planning, implementation, migration, administration, upgrade and maintenance of EMC/VNX/VNXe/ViPR, IBM SVC/V7K, Hitachi G Series/VSP
- Expertise in storage provisioning, monitoring & troubleshooting of IBM SVC/V7K/All Flash Systems/ESS, Pure FlashArray //M50, Hitachi G Series/VSP/USPVM/AMS Series, EMC UNITYF/ECS/VNX/VNXe/VMAX/ViPR
- Healthy experience in Configuring, Administration and Troubleshooting Brocade, Cisco san switches
- Performed design, planning, implementation and migration of Pure Flash Storage and Performed SAN Storage devices acquisition, migration, documentation and knowledge transfer of IBM SVC V7000, All Flash Systems, EMC VNX and SAN switches for dedicated customers
- Configured & implemented a disaster recovery solution using EMC RECOVER POINT between multiple data centres
- Implemented Disaster Recovery and High availability using SVC Stretched Cluster & Global Mirror, Hitachi GAD & Universal Replicator, POD in Pure, EMC Vplex, & Recovery Point
- Attended principle vendor trainings for EMC VNX, EMC ViPR from EMC, IBM SVC & V7000 Storwize from IBM
- Provided Class room and lab training for EMC VNX, PURE STORAGE IBM SVC administration
- Expertise in Solution design & presentation to customers & stakeholders
- Highly talented in communicate & build relationships with technical team
- Performed Planning, Designing and migration of multi-vendor SAN Storages and SAN/AG/Flex switches
- Administration, Maintenance, Troubleshooting & Monitoring of IBM SVC (stretched cluster) & V7000, Alf flash systems, Pure FlashArray //M50, EMC ECS
- Administration, Maintenance, Troubleshooting and Monitoring SAN switches, Flex Switches & routers
- Performed Firmware upgrades of SVC 8 node cluster, SAN Switches, Flex Switches
- Implemented remote replication in SVC over IP and FC
- Customer On-boarding & KTs, documentation, billing, SOPs
- Automations and scripting to achieving 90% reduction in manual works in monitoring and reporting
- Providing consultation for multi-vendor storage administration
- Troubleshooting on L2 & L3 tickets, Performing Major Change activities
- Providing necessary training on Storage technology and IBM SVC to L1 and L2 administrators
- Monitoring IBM devices through TPC tool
- POC and implementing stack of tool like TPC in environment
- Hardware block designing with E configurator for IBM devices
- Performance management through TPC.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
Senior Specialist - Storage
HCL Technologies Ltd, Noida
Noida
11.2017 - 10.2019
- Experience with Navisphere, Unisphere for VNX and VMAX, EMC
- Solutions Enabler and EMC ViPR SRM
- Hands on Experience on HP MSA, EVA and 3PAR
- Supported other storages like DELL Equallogic, Compellent, MD, IBM storwize V3700 and NetApp
- Configured EMC Local and Remote Replications
- Design solutions blocks in collaboration with hardware/software vendors and present same to customer
- Get pre-sales/technical certificates from vendor
- Knowing well technically what the competition is offering
- Work on upgrading system/tools whenever is required from vendor
- Arrange and conduct a technical training for partners/customers
- Working on configuration of different storage like V5010, V5020, V5030, V7000 & V7000F
- Taking webinars to guide the customer the current market and new innovation in storage
- Making scope of work for the different RFP
- Management Utilities: EMC Navisphere, EMC Unisphere, Solutions Enabler, Unisphere for VMAX, EMC Powerpath, EMC ViPR SRM, Cisco DCNM SAN.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Supported department leadership in implementing new policies, procedures and controls.
Technical Consultant
Ingram Micro
Dubai
02.2017 - 10.2017
- Convert customers /resellers enquires into right technical solutions
- Meet with end users to better understand their requirements if necessary
- Generate Bill of Materials
- Conduct demos and proof of concept to present right solution to customer (reseller and/or end user)
- Design solutions blocks in collaboration with hardware/software vendors and present same to customer
- Get pre-sales/technical certificates from vendor
- Knowing well technically what the competition is offering
- Work on upgrading system/tools whenever is required from vendor
- Arrange and conduct a technical training for partners/customers
- Working on configuration of different storage like V5010, V5020, V5030, V7000 & V7000F
- Resolving end to end customer issue for licensing and storage utilization
- Setting up global mirror and metro mirror between two DC
- Daily health checkup of storage arrays
- Driving the storage requirement according to the customer environment
- Taking webinars to guide the customer the current market and new innovation in storage
- Working on e configurator to design the solution
- Making scope of work for the different RFP
- POC for different storage arrays
- Customer enablement.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
Senior Specialist
HCL Technologies Ltd
Noida
04.2016 - 01.2017
- Experience with Navisphere, Unisphere for VNX and VMAX, EMC
- Solutions Enabler and EMC ViPR SRM
- Hands on Experience on HP MSA, EVA and 3PAR
- Supported other storages like DELL Equallogic, Compellent, MD, IBM storwize V3700 and NetApp
- Configured EMC Local and Remote Replications
- Installing and configuring EMC Powerpath and Host Agent utilities in servers
- Good Understanding on Zoning in Fabric switches
- Proficient in Configuring and Managing EMC Symmetrix VMAX, VNX, VNX2 (Block and File), VNXe3200, Clariion
- Configured EMC Mirror View, Recoverpoint SE/EX 4.1 Remote replication
- Configured Local Replications which includes TimeFinder, Snap View, VNX Snapshots, Snapsure(Checkpoints)
- Configured and Managed Brocade, Cisco (DCNM) Director Class and Management Utilities: EMC Navisphere, EMC Unisphere, Solutions Enabler, Unisphere for VMAX, EMC Powerpath, EMC ViPR SRM, Cisco DCNM SAN
- Generate monthly storage chargeback and Performance reports through EMC SRM
- Working experience in Storage Provisioning via allocating necessary storage to Windows, Linux Hosts by using Unisphere and Navisphere Manager on CLARiiON
- Experience in creating Snapshots and Clones of Production LUNs
- Troubleshooting routine SAN issues including server throughput, ports availability, zoning, one-path down, host not seeing storage
- Experience in Zoning on Brocade, Cisco SAN switches, creating Alias and troubleshooting
- Pull back LUNs from decommissioned servers
- Work with server administrators on HBA configuration, firmware updates, and LUN issues
- Generating SP Collects and sending to EMC for analysis Collecting support logs from San Switches
- Working on Disaster recovery failover activity for various server
- Snapshot mapping to a cluster for testing purpose
- Setting up replication heterogeneous boxes using recover point, VDM
- Configuration of storage pool for file and block.
Senior Operations Professional
IBM Global Services
Noida
07.2015 - 04.2016
- Capacity planning of pools according to requirement of host
- Troubleshooting the errors for BCV of failed replica
- Analysis on journal sizing for recover point
- Carrying out other task like file system expansion on host level
- Knowledge on SRM tool for setting up of failure alerts
- Knowledge on Emc secure remote services
- Performing LUN migration activity
- Creation of snapview clones
- Expansion of storage pools
- Switch logs and RPA information collection on weekly basis
- Learning symantec netbackup tool as secondary forte
- Ensure the availability of SAN volume?s allocated to the server?s in the aggregate
- Disk space utilization
- Performance Monitoring
- System Logs checking
- User and Group management
- Refresh activities for various instances
- Working on Change Management and Problem management tickets based on priority
- Day to day Ticket handling on SNOW and BMC Remedy tool
- Responsible for resolving customer trouble tickets by having interaction with the customer
- Knowledge Transfer to new team members
- Involved in interaction with the on-shore client and customers
- Trouble shoot and handle the problems with an independent view
- Provide summary reports, detailed reports for the service provided to customer and RCA?s
- Knowledge of zoning on cisco MDS switches
- Daily health checkup of storage device
- Familiar with the ESRS support for EMC
- Experience on tool like SNOW
- LUN allocation on VNX.
- Optimized resource allocation by developing efficient scheduling systems and demand forecasting models.
IT Analyst
Tata Consultancy Services limited
GURUGRAM
10.2014 - 07.2015
- Capacity planning of pools according to requirement of host
- Troubleshooting the errors for BCV of failed replica
- Carrying out other task like file system expansion on host level
- Knowledge on SRM tool for setting up of failure alerts
- Knowledge on Emc secure remote services
- Performing LUN migration activity
- Creation of snapview clones
- Expansion of storage pools
- Switch logs and RPA information collection on weekly basis
- Learning symantec netbackup tool as secondary forte
- Ensure the availability of SAN volume?s allocated to the server?s in the aggregate
- Disk space utilization
- Performance Monitoring
- System Logs checking
- User and Group management
- Refresh activities for various instances
- Working on Change Management and Problem management tickets based on priority
- Day to day Ticket handling on SNOW and BMC Remedy tool
- Responsible for resolving customer trouble tickets by having interaction with the customer
- Knowledge Transfer to new team members
- Involved in interaction with the on-shore client and customers
- Trouble shoot and handle the problems with an independent view
- Provide summary reports, detailed reports for the service provided to customer and RCA?s
- Knowledge of zoning on cisco MDS switches
- Daily health checkup of storage device
- Familiar with the ESRS support for EMC
- Experience on tool like SNOW
- LUN allocation on VNX.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
Senior Analyst
HCL Comnet
Noida
06.2012 - 10.2014
- SENIOR ANALYST IN STORAGE DOMAIN
- Good exposure of EMC Clariion and VNX using Unisphere Management console
- Understanding on EMC platforms
- Understanding of Fiber channel, WWN, port connectivity
- Experience in creating RAID Groups, Binding LUNS, creating Storage Groups in Clariion Array and VNX
- Understanding in Snapshots, Mirror View, SnapView and Clones
- Good exposure EMC Recover Point appliance for remote replication
- Day to day co-ordination with Vendors like EMC, SunGard & Iron Mountain
- Incident Management of any critical issue and co-ordaining with the support teams and Vendors
- Handling daily issue on MSA?s like event monitoring, firmware upgrade, LUN mapping, host to host mapping, creation of virtual disk
- Handling daily routine task on Enterprise virtual array like mapping, event monitoring, LUN allocation
- Handling day to day incidents using BMC Remedy (ticketing tool)
- Preparing daily, Weekly, Monthly and Offshore reports
- Having good interpersonal skills as well as good communication skill and day to day dealing with Global customers
- Comfortable with zoning procedure on Brocade 4900
- LUN masking and zoning.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Education
B.Tech/B.E. - Electrical, Electronics And Communications Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)
Bhopal 06.2008 - 06.2012
12th -
RAJIV GANDHI HIGHER SECONDARY SCHOOL
Bhopal 04.2006 - 05.2007
10th -
RAJIV GANDHI HIGHER SECONDARY SCHOOL
Bhopal 04.2004 - 05.2005
Skills
Operations planning
Documentation and reporting
Cross-functional communication
Reporting management
Strategic planning
Personal Information
- Date of Birth: 12/12/89
- Gender: Male
Certification
EMCISA
Interests
READING BOOKS
TECHNOLOGY GEEKS
Courses Certifications
- E10-001
- C9020-562
- E20-562
- AZ-900
- AZ-104
Timeline
Senior Manager
Capgemini Technology Services
08.2024 - Current
GOOGLE CLOUD ASSOCIATE ENGINEER
01-2024
GOOGLE CLOUD DIGITAL LEADER
10-2023
AWS SOLUTION ARCHITECT
08-2023
AWS CLOUD PRACTIOTIONER
05-2023
Senior Storage Engineer
ENSONO
09.2022 - 08.2024
AZURE ADMINISTRATOR
11-2021
AZURE FUNDAMENTALS
05-2021
Technical Specialist
Allianz Technology
10.2019 - 09.2022
IBM VPLEX ADMINISTRATION
05-2018
Senior Specialist - Storage
HCL Technologies Ltd, Noida
11.2017 - 10.2019
IBM STORWIZE FAMILY
04-2017
Technical Consultant
Ingram Micro
02.2017 - 10.2017
Senior Specialist
HCL Technologies Ltd
04.2016 - 01.2017
Senior Operations Professional
IBM Global Services
07.2015 - 04.2016
IT Analyst
Tata Consultancy Services limited
10.2014 - 07.2015
EMCISA
06-2013
Senior Analyst
HCL Comnet
06.2012 - 10.2014
B.Tech/B.E. - Electrical, Electronics And Communications Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)
06.2008 - 06.2012
12th -
RAJIV GANDHI HIGHER SECONDARY SCHOOL
04.2006 - 05.2007
10th -
RAJIV GANDHI HIGHER SECONDARY SCHOOL
04.2004 - 05.2005
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