Summary
Overview
Work History
Education
Accomplishments
Skills & Certifications
Timeline
Generic

Nikhil Goenka

Business Analyst
Mumbai

Summary

Dynamic Business Analyst with a proven track record at FedEx and other leading firms, specializing in digital transformation and system enhancements. Expert in Agile methodologies and a Certified SAFe 6 Agilist. I excel in stakeholder management and driving projects to successful completion.

Overview

10
10
years of professional experience

Work History

Business Analyst (MEISA) – Center of Excellence

FedEx
09.2022 - Current
  • Independently lead projects for System Solutions/Enhancements and Digital Transformation initiatives
  • Delivered key invoicing projects for Saudi Arabia, Kenya & Zambia ensuring legal and regulatory compliance.
  • Worked with IT and development teams to design and implement solutions.
  • Effectively communicated and manage stakeholder expectations.
  • Participated in testing & validation of logistics system and successful Move to productions.
  • Negotiates contracts and SLA agreements with vendors to ensure cost effective and high-quality services

Senior Manager- Business Analyst (PMO & Digital)

L&T Financial Services
09.2021 - 09.2022
  • Initiated D2C (Direct to Customer) journey for Consumer Loan products through LTFS mobile application & Whatsapp
  • Collaborated with Product team in understanding the business and vision of the product
  • Acted as a liasion between Product, IT, Infosec and Testing teams to ensure smooth move to production.
  • Ensured ETE tracking of projects through GANTT chart and adherence to timelines
  • Drove automation initiative to improve efficiency, reduce costs and save time

Senior Manager- Business Analyst

Kotak Life Insurance
05.2020 - 09.2021
  • Collaborated with business partners to elicit, document, prepare and manage business requirement
  • Partnered with QA team and SMEs to ensure adequate test coverage
  • Provided project support to PM’s and reviewed the efficiency and effectiveness of the service delivery
  • Worked with stakeholders to conduct training sessions and developed user manuals/guides
  • Ensured timely signoffs from concerned stakeholders and delivery to technical teams

Business Analyst

Larsen And Toubro Infotech Limited
06.2017 - 05.2020
  • Preparation of change request (CRs), Business requirement document (BRD), Functional requirement document (FRD) and arranging for sign off
  • Involved in root cause analysis, requirement gathering, gap analysis, providing business solution to clients
  • Recommend solutions from a functional perspective meeting client’s requirement
  • Formulated test scenarios and test cases based on business requirement along with defect resolution.

Relationship Manager

Development Bank Of Singapore, DBS
06.2014 - 01.2015
  • Acquisition of new clients and improving CASA for the bank
  • Cross selling of various investment products.

Education

PGDM: Finance -

Chetana’s Institute of Management & Research
Mumbai, India
04.2001 -

B.F.M (Bachelor's in Financial Markets) -

Narsee Monjee College of Commerce & Economics
Mumbai, India
04.2001 -

HSC: Commerce -

Thakur College of Science & Commerce
Mumbai, India
04.2001 -

Accomplishments

  • Delivered $2mn invoice regulatory and compliance related projects
  • Received PRESTIGE Award in FY'23 for driving People -Service-Profit Cultural Values
  • Received STC Peer Recognition award from senior management in FY'24

Skills & Certifications

  • Familiarity with project management methodologies (e.g Agile, Scrum)
  • Certified SAFe 6 Agilist
  • Cleared CFA Level 1

Timeline

Business Analyst (MEISA) – Center of Excellence

FedEx
09.2022 - Current

Senior Manager- Business Analyst (PMO & Digital)

L&T Financial Services
09.2021 - 09.2022

Senior Manager- Business Analyst

Kotak Life Insurance
05.2020 - 09.2021

Business Analyst

Larsen And Toubro Infotech Limited
06.2017 - 05.2020

Relationship Manager

Development Bank Of Singapore, DBS
06.2014 - 01.2015

PGDM: Finance -

Chetana’s Institute of Management & Research
04.2001 -

B.F.M (Bachelor's in Financial Markets) -

Narsee Monjee College of Commerce & Economics
04.2001 -

HSC: Commerce -

Thakur College of Science & Commerce
04.2001 -

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Nikhil GoenkaBusiness Analyst