Nikhil Nair
Operation Specialist
Kalyan
Summary
Enthusiastic and dedicated professional, who enjoys being part of, as well as leading, a successful and productive team. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well and can demonstrate the high levels of motivation required to meet the tightest of deadlines.
Diplomatic Care Specialist with passion for maintaining loyalty and contentment of customers. Experienced handling stress, complaints and referrals. Analytical, adaptable and committed to exceeding customer expectations to build customer loyalty and satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Experience. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Operational Care Specialist
Kuehne Nagel Pvt. Ltd
Mumbai
03.2022 - Current
- Looking after Operations for Key customers
- Executing bookings, entering orders while liaising with Customer Care Specialists to ensure all requirements are met (timely and efficient manner).
- As always, these activities are in line with all relevant governance + regulatory requirements
- To create/complete shipment details in internal transport management system.
- Carrier/ vessel, item description etcetera) and providing carrier booking to CCL within 2 hours of placing booking with carrier.
- To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
- To coordinate with customer care, haulers + carriers for export of shipments + organize transport activities based on customer promise.
- To obtain DG approval (where necessary).
- To follow up for shipping instructions.
- To ensure costs + revenues are entered during shipment creation, providing cost awareness + efficiency, ensuring profit maximization.
- To support + resolve claims + disputes.
- Review vessel routings, collaborate with CCL + service providers and re-arrange KN services in case if any changes.
- To validate and follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
Customer Service and Internal Sales Executive
Poseidon Shipping Agencies Private Limited
Mumbai
12.2021 - 02.2022
- Vessel Handling for NhavaSheva Doha gulf and Arabian Sea Express service.
- Container Terminal Window fixture and co-ordination among service partners.
- Stowage planning in conjunction with Terminal Terminal and Principals.
- Taking Daily feedback from customers regarding service, market scenario and providing weekly Feedback report to management.
- Weekly follow up with customers, credit control team for payment and providing Outstanding report on weekly basis to management.
- Processing HAZ, OOG and Flexi in system and providing approval to customers for both NDX and NMG.
- Following up with customers for booking.
- Assisting customers with Form 13, transit time, service details.
Senior Logistics Co-ordinator
Raknor LLC
Ras Al Khaimah
03.2019 - 10.2021
- Facilitate shipping of products from one destination to another destination.
- Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay.
- Receives products and coordinates delivery.
- Prepares loads for shipment.
- Takes steps to avoid quality control issues.
- Makes sure warehouse capacity is kept at optimal levels.
- Manages activities throughout order fulfillment and transportation cycle to make sure established deadlines are met.
- Oversees inventory of goods and vehicles.
- Streamlines shipping and transportation processes.
- Online Tracking of shipment and thereby increasing quality of delivery and being in contact with delivery person till delivery reaches destination.
- Sending daily report to operations manager on daily utilization of vehicles, performance of delivery person and recording no of trips made by each employee.
- Ensures timely and accurate reporting to management regarding logistics related activities.
Customer service/sales & Ops Co-ordinator
Zim Integrated Shipping Service LTD
01.2018 - 02.2019
- Processing Bookings.
- Assisting clients with transhipment details.
- Forward sales leads to appropriate department received from overseas office.
- Resolve rate discrepancies if any.
- Negotiate on rates after consulting with seniors.
- Send rate sheets to customers on monthly basis.
- Follow up with customer on upcoming bookings and pending payments.
- Assist Clients with Transit time, routings, Services.
- Apply for detention waiver on case to case basis.
- Closely coordinate with inter departments to resolve issue if any for smooth shipment cycle of particular booking.
- Coordinate with logistics team for inventory.
- Coordinate with destination offices for free time issues.
- Preparing Estimated Arrival List for CI3, CI4, CIX and IMX (Hazira & Nhava Sheva)
- Preparing Container Booking forecast for CI3, CI4 & CIX
- Preparing Final Port of Delivery for CI3, CI4, CIX and IMX (Hazira & Nhava Sheva )
- Assisting with operation Team Hold and Back to Town containers.
Fin Ops and customer service Associate
A.P. Moller Maersk Group (Damco India Pvt Ltd)
09.2016 - 11.2017
- Talking to customers for bookings, placing bookings with liners and/ nvoccs as per rate agreement
- Following up for DO & issuing DO to customers with proper vessel details
- Checking pick up details from customer and updating liner accordingly
- Sending loading list to liners
- Arranging invoices and making payment to liners
- Sending onboard to customers
- Checking container reached / delivery & empty return details and updating customers accordingly
- Create/Modify SAP sales order as per consignee’s tariff and raise invoice.
- Provide invoice copy to Customer Service Staff.
- Advise CM1 of Job to concern Customer Service Staff & Need to attend DQ reports like SO not billed, RR not done, SO not triggered-Adhoc failure.
- Maintain data of quotations and contracts for Audit purpose.
- Reconciliation of all SO billed on monthly basis with System updates-MODS.
- Ensuring that all customer invoices are raised accurately, on time & matches the rate & contract agreed with customer.
Process Associate, Administrator in Finance & Accounting Department
MAERSK GSC PVT.LTD.
04.2012 - 12.2014
- To Audit Shipments & Root-Cause Analyse in order to provide error free invoices to the Customer leading for timely payments, Claims
- To Identify root cause of errors, highlight them & recommend solutions (wherever possible) so as to avoid impact on future shipments
- Responsible for all customer contact and communications related to settlement of outstanding charges, disputes and inquiries within the container business
- Collaborate with management, sales, operations and customer service teams in relation to settlement of customer’s outstanding receivables
- Proactively identify and resolve issues to ensure positive customer experience and to assist freight cashiers to collect outstanding freight amount
- Involved in Project planning, Work Breakdown Structure (WBS), Work Estimation, Scope definition, and Resource identification for process streamlining with respect to credit management process, invoicing and collections to reduce lead time and improve customer satisfaction levels.
Insurance Verification Specialist
WNS Global Services
Mumbai
08.2011 - 04.2012
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Implemented improvements to existing verification processes, increasing accuracy rates while reducing time spent on manual tasks.
- Optimized productivity within department by prioritizing tasks according to urgency and importance levels.
- Demonstrated high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
Education
Bachelor of Commerce - Financial Accounting
Mumbai University
Mumbai 04.2007 - 04.2010
Bachelor of Computer Applications - Computer Programming
Pune University
Mumbai 04.2007 - 04.2010
Skills
Strong communication (written and oral) and interpretation skills
General Shipping and Operation Knowledge
System Known: MODS, SAP 60
Relationship Building
Problem-Solving
Time Management
Resolving Problems
Building Rapport and Credibility
Comfortable with Microsoft office 2013
Computer literate
Behavioral support
Active listening skills
Quality Improvement
Data entry expertise
Personal Information
- Passport Number: N5735769
- Date of Birth: 02/25/90
- Nationality: Indian
- Marital Status: Single
Extra Achievements
- Champ of the Month: For achieving 100 % TAT in Maersk global service centre
- Process excellence Award: For Extraordinary Contribution beyond standard expectations in month of November 2016.
- Process excellence Award: For helping fellow colleagues by taking initiatives and maintaining deadlines in Feb 2017
Nationality
Indian
Accomplishments
● Champ of the Month:
For achieving 100 % TAT in Maersk global service centre ,Powai
● Process excellence Award:
For Extraordinary Contribution beyond standard expectations in month of November 2016.
Timeline
Operational Care Specialist
Kuehne Nagel Pvt. Ltd
03.2022 - Current
Customer Service and Internal Sales Executive
Poseidon Shipping Agencies Private Limited
12.2021 - 02.2022
Senior Logistics Co-ordinator
Raknor LLC
03.2019 - 10.2021
Customer service/sales & Ops Co-ordinator
Zim Integrated Shipping Service LTD
01.2018 - 02.2019
Fin Ops and customer service Associate
A.P. Moller Maersk Group (Damco India Pvt Ltd)
09.2016 - 11.2017
Process Associate, Administrator in Finance & Accounting Department
MAERSK GSC PVT.LTD.
04.2012 - 12.2014
Insurance Verification Specialist
WNS Global Services
08.2011 - 04.2012
Bachelor of Commerce - Financial Accounting
Mumbai University
04.2007 - 04.2010
Bachelor of Computer Applications - Computer Programming
Pune University
04.2007 - 04.2010