Summary
Overview
Work History
Education
Skills
publication
Timeline
Generic

Nikhil Sushil Chavan

RELEASE & CHANGE MANAGEMENT | DEVOPS RELEASE ENGINEER | IT OPERATION | APPLICATION & PRODUCTION SUPPORT
Pune

Summary

Seasoned Build and Release Engineer with over 6 years of expertise, specializing in Site Reliability Engineering (SRE) principles to optimize application scalability, reliability, and performance. Demonstrates advanced proficiency in software configuration management, build orchestration, and deployment oversight across diverse platforms. Expert in designing and maintaining robust continuous integration and delivery (CI/CD) pipelines, streamlining development workflows, and elevating software quality. Highly skilled in version control, build automation, and advanced release management, ensuring seamless and efficient deployment cycles. Adept at providing production support, proactively monitoring systems, and implementing automation to drive operational excellence and minimize downtime. Committed to fostering high-performing teams, delivering superior software solutions, and continuously improving processes to meet the demands of dynamic environments.

Overview

7
7
years of professional experience

Work History

Professional, Software Development Engineering

Infosys Limited
08.2024 - Current
  • The process was transferred to Infosys.

Professional, Software Development Engineering

Fiserv Pvt Ltd
07.2022 - 08.2024
  • Integrated DNA applications with ancillary products, ensuring technical compatibility, and seamless operational cohesion across environments.
  • Delivered analytical and technical support for new product development, spearheading program implementations that enhanced organizational capabilities.
  • Resolved complex technical issues by identifying root causes and deploying effective solutions, significantly improving system performance and reliability.
  • Oversaw daily build and release processes within Agile Scrum teams, driving improvements in version control, release management, and engineering best practices.
  • Provided critical support across Production, Test, and Implementation environments for middleware applications servicing over 400 data center clients and 50 managed services clients.
  • Implemented robust application monitoring using Dynatrace, Splunk, and AppDynamics, maintaining high operational standards, and rapid incident response.
  • Optimized request and release processes for the App Store and DNA during upgrade cycles, improving efficiency and service response times.
  • Led the installation and setup of new data centers and clients, leveraging Open Solutions products in both test and production environments.
  • Crafted and executed detailed project plans for the successful rollout of new releases and system updates to financial clients.
  • Developed deep operational expertise, enabling swift resolution of production incidents through advanced troubleshooting, collaborative efforts, and detailed log analysis.
  • Enforced stringent change control protocols, ensuring thorough pre-authorization, and precise documentation for all application changes.
  • Defined and maintained SLOs, SLIs, and SLAs, ensuring service reliability and compliance with performance standards.
  • Conducted blameless postmortems for high-severity incidents, documenting lessons learned, and implementing preventive changes.
  • Enhanced system efficiency by automating repetitive tasks, optimizing resource usage, and identifying cost-effective compute solutions.
  • Orchestrated database refresh operations, and coordinated environment configuration in partnership with DBAs and infrastructure teams.
  • Contributed technical leadership throughout the software development lifecycle, driving successful project deliveries through proactive involvement and subject-matter expertise.
  • Acted as a key liaison among infrastructure, development, and support teams to coordinate production changes, and manage the onboarding/configuration of new clients and service requests.
  • Promptly addressed client inquiries, delivering timely resolutions, and enhancing client satisfaction for financial institutions.
  • Spearheaded process optimization through strategic automation, mitigating risks, and improving upgrade and installation protocols.
  • Implemented and tested disaster recovery plans to ensure rapid service restoration in case of failures.

Technology Analyst

Infosys Limited
12.2018 - 07.2022
  • Spearheaded deployment operations across Production, UAT, LAT, and Staging environments using advanced technologies such as AEM, Open Data, EPC (Amdocs), TeamCity, SFDC, SOA-BPEL, PEGA, Drupal, MES, Flyway DB, NC Suites, and Oracle JMS.
  • Utilized automation tools, including Ansible Tower, Jenkins, GitLab, OpenShift, UC4, and Putty, to streamline deployment workflows.
  • Executed deployment cycles for patches and applications across Production, LAT, UAT, and Staging environments, ensuring consistent delivery standards.
  • Conducted dry runs and coordinated pre- and post-production meetings to ensure seamless release rollouts.
  • Authored detailed release notes, and maintained compiled binaries across Nexus repositories for effective package management.
  • Managed application server configurations and middleware infrastructure, ensuring 24/7 availability and optimal performance across interconnected domains.
  • Automated repetitive tasks improve operational efficiency and reduce manual effort.
  • Performed rigorous troubleshooting and root cause analysis to resolve complex technical issues, minimizing downtime and business disruptions.
  • Engaged in incident analysis using monitoring tools such as OBM, Dynatrace, Prometheus, and the ELK Stack.
  • Maintained strict adherence to SLAs, ensuring rapid incident resolution, and high system availability.
  • Developed and managed release and sprint plans for front-end and back-end applications, including Salesforce (Classic and Lightning), aligned with Agile methodologies.
  • Coordinated closely with Release Management to plan and execute deployment lifecycles.
  • Conducted pre- and post-production meetings, contributing to the successful configuration and maintenance of application installations.
  • Provided robust deployment, production, and application support, adept at resolving incidents and defects swiftly.
  • Executed deployment cycles for patches and diverse applications across multiple servers and testing environments, including Production, LAT, UAT, and Staging.
  • Responsible for app server configuration and management, maintaining essential connectivity between various domains, hosting a suite of applications.
  • Engaged in middleware infrastructure activities, optimizing app servers across interconnected domains.
  • Proficient in project management and collaboration tools such as JIRA, Confluence, HP ALM, and Remedyforce.
    Managed code and artifact repositories using Nexus, CVS, Git, and Bitbucket, ensuring efficient version control and team collaboration.
  • Supported Salesforce deployments using Workbench, contributing to agile delivery cycles, and business feature enhancements.
  • Leveraged CI/CD tools, including Jenkins, Hudson, SonarQube, Maven, and Ansible, to maintain continuous integration and delivery pipelines.
  • Streamlined processes by automating repetitive tasks, saving time and resources.

Software Developer

Growel Softech Pvt Ltd
07.2018 - 11.2018
  • Provided SQL support services at the client location (PwC), ensuring the smooth operation of critical database jobs and applications.
  • Monitored and managed SQL Server jobs, including manual job triggering, tracking execution status, and promptly resolving any failures.
  • Executed and optimized SQL queries to support application functionality, and enhance performance.

Education

Master of Technology (MTECH) - Computer Engineering

K J Somaiya College of Engineering
Mumbai, India
08-2018

Bachelor of Engineering (B.E) - Computer Engineering

Pillai’s HOC College of Engineering And Technology
Mumbai, India
05-2016

Skills

Release & Change Management

Build & Release Automation

Application & Production Support

Agile Methodologies & SRE Practices

CI/CD Pipeline Management

Monitoring & Alert logging configuration

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publication

"Secure Proof of Retrievability System in Cloud for Data Integrity"
Published in: 2018 Fourth International Conference on Computing Communication Control and Automation (ICCUBEA), IEEE

Link - https://ieeexplore.ieee.org/document/8697842

Timeline

Professional, Software Development Engineering

Infosys Limited
08.2024 - Current

Professional, Software Development Engineering

Fiserv Pvt Ltd
07.2022 - 08.2024

Technology Analyst

Infosys Limited
12.2018 - 07.2022

Software Developer

Growel Softech Pvt Ltd
07.2018 - 11.2018

Master of Technology (MTECH) - Computer Engineering

K J Somaiya College of Engineering

Bachelor of Engineering (B.E) - Computer Engineering

Pillai’s HOC College of Engineering And Technology

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Nikhil Sushil ChavanRELEASE & CHANGE MANAGEMENT | DEVOPS RELEASE ENGINEER | IT OPERATION | APPLICATION & PRODUCTION SUPPORT