NIKHILESH KOTHMIRE
Dombivali
Summary
Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Software Test Engineer
PC Center Technology
01.2023 - Current
- Manual tester, regression, sanity, bug management, creating test cases & test case execution
- Conducted regression testing, analyzed results, and submitted observations to development team
- Coordinated regression test automation activities across supported applications
- Identified and tracked software defects and supported developers in resolving problems by completing additional tests
Desktop Support Engineer
Acute Informatics
01.2022 - 01.2023
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Configured hardware, devices, and software to set up work stations for employees
- Explained technical information in clear terms to promote better understanding for non-technical users
- Walked individuals through basic troubleshooting tasks
- Monitored system performance to maintain system integrity
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Patched software and installed new versions to eliminate security problems and protect data
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction
- Responded to customer inquiries and provided technical assistance over phone and in person
- Monitored system performance to identify potential issues
- Installed and configured operating systems and applications
Technical Support Engineer
APSC Pvt. Ltd.
02.2021 - 01.2022
- Software support, software installation.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to promote better understanding for non-technical users
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems
Associate Engineer
Quess Client ACG worldwide
03.2020 - 02.2021
- Technical support and application support
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Configured and tested new software and hardware
- Helped streamline repair processes and update procedures for support action consistency
- Responded to customer inquiries and provided technical assistance over phone and in person
Desktop Support Engineer
Acute Informatics Client :ACG Worldwide
07.2019 - 03.2020
- Desktop support engineer and Remote engineer
- Explained technical information in clear terms to promote better understanding for non-technical users
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Responded to customer inquiries and provided technical assistance over phone and in person
- Created user accounts and assigned permissions
Trainee
Datamatics
01.2019 - 07.2019
- Worked with IT department to address technology issues and shortfalls
- Managed time efficiently in order to complete all tasks within deadlines
- Learned and adapted quickly to new technology and software applications
- Assisted with day-to-day operations, working efficiently and productively with all team members
Education
B.Tech/B.E. - Information Technology - Information Technology
K.B.J College of Engineering
Chandwad , Nashik Maharashtra10.2019
Diploma in Information Technology - Information Technology
SHHJB Polytechnic College
Chandwad , Nashik Maharashtra07.2014
Skills
- Database Testing
- Software Testing Life Cycle
- Test Scenarios
- Software QA
- Writing Test Cases
- Test Case Execution
- Software Services
- Manual Testing
- Quality Assurance
- Software Support
- Software development lifecycles
- Compatibility Testing
- Test plan creation
- Application testing
- Test processing
- Bug tracking
- Defect tracking
Certification
Red Hat Certified System Administrator
Languages
English
Marathi
Hindi
Timeline
Software Test Engineer
PC Center Technology
01.2023 - Current
Desktop Support Engineer
Acute Informatics
01.2022 - 01.2023
Technical Support Engineer
APSC Pvt. Ltd.
02.2021 - 01.2022
Associate Engineer
Quess Client ACG worldwide
03.2020 - 02.2021
Desktop Support Engineer
Acute Informatics Client :ACG Worldwide
07.2019 - 03.2020
Trainee
Datamatics
01.2019 - 07.2019
B.Tech/B.E. - Information Technology - Information Technology
K.B.J College of Engineering
Diploma in Information Technology - Information Technology
SHHJB Polytechnic College
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