Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Enrich Hair & Skin Solutions Pvt Ltd
11.2016 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Engaged with customers to gather feedback, using insights to improve service and product offerings.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Administrative Executive
Visa Powertech Pvt Ltd
03.2013 - 04.2014
Collected data, input records, and protected electronic files.
Planned and executed events for employees
Scheduled appointments and meetings, organized materials and prepared rooms.
Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Scheduled appointments and handled calenders for senior leadership.
Administrative Assistant
Fortis Hospital
05.2011 - 02.2014
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Co-organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Called patients to confirm scheduled appointments day in advance.
Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
Supported office staff and operational requirements with administrative tasks.
Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
Education
SYBCom - Commerce
Mumbai University
Vashi, India
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Problem-solving
Timeline
Assistant Manager
Enrich Hair & Skin Solutions Pvt Ltd
11.2016 - Current
Administrative Executive
Visa Powertech Pvt Ltd
03.2013 - 04.2014
Administrative Assistant
Fortis Hospital
05.2011 - 02.2014
SYBCom - Commerce
Mumbai University
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Head Process Excellence & Special Projects at Enrich Hair & Skin Solutions Pvt Ltd.Head Process Excellence & Special Projects at Enrich Hair & Skin Solutions Pvt Ltd.