Nikita Jagtap
Pune
Summary
To make significant contribution to the organization's goals, while achieving personal goals of gaining knowledge, technical skills and leadership. To be recognize as an excellent employee. To satisfy the required fulfillment expected from me by giving my best. To experience and to rise to a successful managerial position in an organization which believe in professionalism and development of the individual and encourages sustain contribution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collection Specialist
UPS Logistics PVT LTD
Pune
11.2022 - Current
- A Collection Specialist is a professional who is responsible for resolving disputed overdue invoices and collecting payments from clients
- Experienced working into Finance AR account receivable, maintaining the action to supervise and resolve outstanding A/R collection activities, Issues which needs immediate attention in coordination with different partners
- (Took Ownership to investigate and proactively approach to resolution of many complex cases)
- Processing payments made by different modes of payments like credit card, bank transfer, cash and cheque
- Upload invoices on Coupa and CTSI portals to get the invoices approved for payments as per client requirement
- Investigate the disputed invoices received from the client and after resolving the query resubmitting the new amended invoices to the client for releasing the payments
- Drive follow-up, share and provide resolution within the team and internal collaborators
- Skilled in conducting thorough research and analysis to identify root causes of payment delays
- Proficient in negotiating payment plans to collect overdue invoices and resolve disputes successfully
- Collaborated with co-workers, customers and other stakeholders and build relationships with internal teammates and external team mates to support recommendations and decisions to find an opportunity to get outcomes result on challenges
- Effectively managing general mailbox of CIN for approving the request to update or change customer details by doing proper research
- Also handled escalation emails
- Ability to work on CRF tool to create the new customer accounts and activating Direct Debit Mandate by verifying customer details using credit safe portal and Vies application
- Supported in making DLP for CIN request and CRF tool
- Contributed in extra task of preparing GSLS report to reconcile the invoices received from the vendor every month so that the AP Team can release payment
- Working on weekly IFD report
- Recognized for R&R award for the month of December 2023 and June 2024
Reconciliation Specialist-EU AR
UPS Logistics PVT LTD
Pune
01.2022 - 10.2022
- Daily reconciliation of AR system (ARCS, ARD) and bank
- Monitoring the billing terms in system as well as in paperwork and correcting issues with previous month's reconciliations
- Performing root cause analysis for customer issues and process reports
- Interacting with customers directly via emails on their queries and objections
- Ability to work on different systems and application (ARCS, ARD, IOL) etc
- Preparing various reports required by management within SLA
Representative Assistant - Resicomm
UPS Logistics PVT LTD
Pune
10.2020 - 12.2021
- To tag address correctly which would ensure all billings are done accurately
- To offset extra costs and check appropriate surcharges are applied
- Ensure that the accurate designation is assigned to delivery address by investigating customer disputes for residential surcharges
- Investigate the disputed cases following the standard procedures and tag accordingly
- If address is incomplete additional analysis and research required using various tools like ETT, IVP for proper verification of address
Customer Relationship Executive
FRR Forex Pvt. Ltd.
Pune
02.2018 - 02.2020
- Manage customer expectations for daily service, product operation and currency flow in the office
- Understand, adopt and embrace agile principle and agile ways of working
- Assisted timely with the customer complaints, negotiating, and providing forex buying/selling rates /calculations to the customer via emails and collecting valid documents for invoice processing
- Activation and reloading of forex cards
- Supported the front desk counter team for handling the customers for buying and selling forex, receiving cash from overseas via western union
- Processing invoices, enter the outflow details of cash, updating the cash and cheque payments in FX plus tool to ensure the cash gets tally at the day end
Education
Bachelor of Commerce (BCOM) - University of Pune (Savitribai Phule Pune University)
S V Union High School & Senior College
Skills
- Goal - Oriented
- Strong Communication
- Problem Solving
- Strong negotiation skills
- Analytical understanding
- Handling and delegating issues
- Problem solving in a team environment
Certification
- MS- Excel
- MS - Word
- MS - CIT
- Coupa Portal
- CTSI Portal
Professional Skills And Interests
- Goal-Oriented
- Strong Communication
- Problem Solving and Evaluating Scenarios
- Strong Negotiation Skills
- Analytical Understanding
- Handling and Delegating Issues
- Team Problem Solving
Timeline
Collection Specialist
UPS Logistics PVT LTD
11.2022 - Current
Reconciliation Specialist-EU AR
UPS Logistics PVT LTD
01.2022 - 10.2022
Representative Assistant - Resicomm
UPS Logistics PVT LTD
10.2020 - 12.2021
Customer Relationship Executive
FRR Forex Pvt. Ltd.
02.2018 - 02.2020
Bachelor of Commerce (BCOM) - University of Pune (Savitribai Phule Pune University)
S V Union High School & Senior College
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