Nikita Sawant
Dombivali
Summary
Dynamic individual with hands-on experience in Project Management, Project Analysis, Vendor management and Client management for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Handson Knowledge about Banking Domain related to Compliance, Operations, Budget, Audit, Vendor Management and Vendor Payments.
Worked on Service Now, Dyanatrace, Vusmartmaps and Appdynamics (Intermediate knowledge)
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Analyst
Wipro Ltd
09.2022 - Current
- Currently working on Client site - ICICI BANK Ghansoli under Business technology operation - Service management group.
- Overlooking Vendor Compliance , Sustenance, Implementation and Payment.
- Have Intermediate Knowledge of Application Monitoring tool- "Dynatrace, Appdynamics, Vusmartmaps"
- Working with vendor 'Quality Kiosk', 'Hitachi' and 'Vunet" to implement monitoring tool on critical ICICI application.
- Worked on Vendor Proposal and Vendor Onboarding.
- MIS, Data extraction, Data presentation to ICICI Manager.
- Tracking Monthly vendor SLA and Penalties and processing the monthly payouts.
- Monitored ongoing projects (Monitoring tool implementation) for adherence to prescribed timelines, suggesting operational changes where needed.
- Collaborated with ICICI internal auditors during regulatory inspections, providing necessary documentation and ensuring Vendor compliance as per RBI standard.
- Performed periodic compliance reviews of business processes, identifying areas for improvement and implementing control measures.
- Tracked ongoing project advancement towards predefined milestones, reducing instances of missed deadlines
- Worked together with ICICI Information Security Group on IT exception, Periodic gap closure.
- Assessed ICICI "clients" ongoing projects for potential issues, advising ICICI manager on possible solutions and necessary precautions.
- Provided reports on aspects of ongoing projects such as interdepartmental synergy, redundancy, production bottlenecking and more.
- Devised standardized project management documentation to streamline future management of repetitive projects.
- Created in-depth reports regarding important project data that was distributed to client on weekly basis.
- Worked on Service Now for implementing , tracking and monitoring project milestone.
Corporate Operations Lead
PROEVES SERVICES PVT LTD
11.2021 - 08.2022
- Worked for Client - Wells Fargo, Walmart, IBM, NTT data, Nokia, Amazon, HP, R1RCM, Cisco.
- Ensure compensation and benefits programs for the assigned Companies are managed and administered in line with Indian childcare benefits and Maternity benefit Act 1961, policies & processes
- Ensures the proper administration of childcare monthly compensation cycle for clients
- Ensures a proper deployment of benefits processes and implementation and communication of new/updated programs guided by the Benefits department of corporate
- Handle clients queries via call, email and personalized portal for the corporate and troubleshoot issues.
- Prepare Monthly childcare utilization MIS to be shared with the corporate
- Lead delivery of corporate daycare/childcare projects by scanning daycare's in each location and preparing daycare screening report.
- Manage corporate relationships for clients for whom we manage the annual childcare benefit
- Liaise with daycare partners in ensuring smooth childcare benefit for the client
- Support the Management team in corporate reach outs and business development - mailers, surveys, proposals etc
- Recommends changes to ensure alignment of the organization's compensation and benefit objectives and competitive position in the marketplace
- Co-ordinate with Corporate and Daycare's for invoice follow up, payment etc
Academic Mentor
LIDO LEARNING
07.2021 - 11.2021
- Onboarding the customer on the platform through Welcome calls
- Maintaining a healthy average attendance=> 80%for my cohort of tutor's batches
- Maintaining a strong quiz =>70% score for all students mapped to my tutors
- Ensuring positive class experience enabling to retain students and renew further
- Ensuring healthy metric for tutor prep quiz, lower no.of sub & undershot classes
- Maintaining low to zero % Of no show, minimizing late entries and leaves
- Building Post sales relationship with the parent and approaching them through calls, mail, Verloop and Video calls when they have concerns
- Mentoring/counselling student to retain them to the platform
- Solving Queries of customer base and ensuring smooth and efficient experience
TUTOR AND STUDENT POC
TOMORROW'S GENIUS INDIA PVT. LTD
06.2020 - 07.2021
- Prepared and delivered online lectures of across all boards of Economics and Organization of Commerce for students of class 9th 10th 11th and 12th
- Conducted Demos and one - on -one sessions and batch sessions for Economics and Organization of Commerce
- Conducted Demo for Tutor recruitment
- Assisted the Talent department for choosing tutor for Economics and Commerce
- Conducted post recruitment demo of tutor
- Managed relationship building exercise with converted students
Education
MASTERS OF COMMERCE - Accounts and Management
RAMNIRANJAN JHUNJHUNWALA COLLEGE
05.2022
BACHELOR OF COMMERCE - Accounts and Management
K.J SOMAIYA COLLEGE OF ARTS AND COMMERCE
05.2019
HIGHER SECONDARY EDUCATION - CLASS 12
K.J SOMAIYA COLLEGEOF ARTS AND COMMERCE
05.2016
SECONDARY SCHOOL EDUCATION - CLASS 10
ST. FRANCIS XAVIERS HIGH SCHOOL
06.2014
Skills
- Project Management
- MIS and Reporting
- Compliance Management
- Operations Management
- Vendor Management
- Team Building
- Timelines and milestones
- Relationship Building
- Project goal assessment
- Cross-functional coordination
- Qualitative Analysis
- Quantitative Research
- Budget Planning
- Data Visualization
- Data Analysis
- Process Improvement
Certification
SQL - Basic Course
Languages
English
Hindi
Marathi
Personal Information
- Date of Birth: 4th Sep 1998
- Marital Status: Married
Timeline
Project Analyst
Wipro Ltd
09.2022 - Current
Corporate Operations Lead
PROEVES SERVICES PVT LTD
11.2021 - 08.2022
Academic Mentor
LIDO LEARNING
07.2021 - 11.2021
TUTOR AND STUDENT POC
TOMORROW'S GENIUS INDIA PVT. LTD
06.2020 - 07.2021
BACHELOR OF COMMERCE - Accounts and Management
K.J SOMAIYA COLLEGE OF ARTS AND COMMERCE
HIGHER SECONDARY EDUCATION - CLASS 12
K.J SOMAIYA COLLEGEOF ARTS AND COMMERCE
SECONDARY SCHOOL EDUCATION - CLASS 10
ST. FRANCIS XAVIERS HIGH SCHOOL
SQL - Basic Course
MASTERS OF COMMERCE - Accounts and Management
RAMNIRANJAN JHUNJHUNWALA COLLEGE
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