Nikkhil Amresh
Navi Mumbai
Summary
Results-driven insurance industry professional with over 8 years of experience in operations transformation, business advisory, and digital implementation across multiple insurance organisations. Proven ability to identify process gaps, collaborate with cross-functional teams, and implement technology solutions that enhance operational efficiency and drive commercial success. Experience in offering trusted advisory on business implications of technology decisions and transformation roadmaps to leadership teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Life Underwriting Consultant
Ethos Life Insurance
12.2023 - 02.2025
- Led strategic planning for recruitment and training of 20+ Indian underwriters, establishing offshore capabilities for operations transformation
- Achieved a 9% reduction in Post Issuance Audit cases through process optimization and implementation of enhanced verification protocols
- Provided trusted advisory to leadership on implementing social media verification techniques, improving risk assessment accuracy
- Managed underwriting decisions with an authority limit of $2 million for carrier partners, demonstrating strong commercial mindset
- Collaborated with technology teams to implement digital transformation initiatives, supporting business development through improved capabilities
Chief Manager - Underwriting
Kotak Life Insurance
05.2019 - 11.2023
- Promoted from Senior Manager (May 2019) to Chief Manager (April 2024)
- Granted authority limit of ₹1.5 crores and led a team of 7 members, focusing on people development and operational excellence
- Streamlined distribution operations through field verification referral process transformation, improving turnaround time by 5%
- Developed and implemented digital tools for underwriters, supporting cost reduction initiatives and enhancing efficiency in policy servicing
- Led vendor evaluation, selection, and pricing negotiations for Group Business automation project, establishing key relationships with external stakeholders
- Provided critical business requirements for system development, resulting in complete automation of group insurance processes
- Formulated new underwriting guidelines in collaboration with reinsurers for underserved market segments, increasing policy applications by 43%
- Implemented cross-selling guidelines for Kotak Securities customers, expanding distribution channels and closing sales conversations
- Trained and mentored underwriting team members, improving TAT compliance from 63% to 96%
- Provided dedicated sales support to new business channels, actively contributing to revenue generating activities with 2-3% monthly conversion growth throughout 2023-24
Deputy Manager - Underwriting
Exide Life Insurance
04.2016 - 05.2019
- Promoted from Assistant Manager (November 2016) to Deputy Manager (April 2018)
- Underwrote both health and life insurance policies with authority limit of ₹75 lakhs
- Managed a team of 4 underwriters, building team capabilities through motivation and learning initiatives
- Led end-to-end group insurance underwriting automation project, collaborating with IT, operations, and vendor networking teams on transformation roadmaps
- Achieved zero escalations for 5 consecutive months in group insurance operations through effective stakeholder relationship management
- Interfaced with reinsurers for High Net Worth Individual (HNI) cases, supporting business development efforts through enhanced offerings
- Enhanced operational efficiency through process optimisation and digital implementation initiatives
- Conducted re-underwriting of issued policies based on field verification findings, collaborating with anti-fraud teams
- Identified process gaps in field verification referrals and implemented system-based solution for bulk data downloads, reducing manual effort
- Improved turnaround time for defense professionals' applications through implementation of auto-underwriting rules, demonstrating marketing transformation for specific client segments
- Participated in recruitment and interviewing for pre-underwriting team members
Young Managers Program
Exide Life Insurance
04.2016 - 10.2016
- Completed comprehensive rotational program across all operations departments, including field operations, new business, underwriting, policy servicing (financial and non-financial), collections, distribution operations, complaints, and claims
- Selected for underwriting specialisation based on performance evaluations and manager feedback
Education
Post Graduate Diploma in Management (PGDM) -
National Insurance Academy
03.2016
Bachelor of Engineering - Automobile
Visvesvaraya Technological University
01.2012
Skills
- Insurance Operations
- Digital Transformation
- Process Automation
- Business Development
- Commercial Acumen
- Stakeholder Relationship Management (Internal & External)
- Transformation Advisory & Implementation
- Cross-functional Collaboration
- Project Management
- Change Management
- Revenue Generation
- Cost Reduction
- Team Building & People Development
Websites
Certification
Scrum master by Agile Avocado
Languages
English
Hindi
Marathi
Kannada
Timeline
Life Underwriting Consultant
Ethos Life Insurance
12.2023 - 02.2025
Chief Manager - Underwriting
Kotak Life Insurance
05.2019 - 11.2023
Deputy Manager - Underwriting
Exide Life Insurance
04.2016 - 05.2019
Young Managers Program
Exide Life Insurance
04.2016 - 10.2016
Bachelor of Engineering - Automobile
Visvesvaraya Technological University
Post Graduate Diploma in Management (PGDM) -
National Insurance Academy
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