Nikunj Rajput

1. Creating and implementing strategies to meet customer needs and enhance service quality.
2. Tracking and analyzing service metrics to assess performance and identify areas for improvement.
3. Gathering and interpreting customer feedback to address any issues and make necessary improvements.
4. Collaborating with internal technical teams to ensure prompt resolution of service issues and smooth execution of services.
5. Ensuring effective coordination among teams to deliver seamless service and maintain high standards.
6. Promoting and fostering a customer-centric approach within the organization to drive customer loyalty and satisfaction.
7. Improved customer satisfaction by implementing streamlined service processes and staff training programs.1. Creating and implementing strategies to meet customer needs and enhance service quality.

2. Tracking and analyzing service metrics to assess performance and identify areas for improvement.

3. Gathering and interpreting customer feedback to address any issues and make necessary improvements.

4. Collaborating with internal technical teams to ensure prompt resolution of service issues and smooth execution of services.

5. Ensuring effective coordination among teams to deliver seamless service and maintain high standards.

6. Promoting and fostering a customer-centric approach within the organization to drive customer loyalty and satisfaction.

Improved customer satisfaction by implementing streamlined service processes and staff training programs.

• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

1. Cultivated client loyalty, built rapport across departments, and empowered regional leaders to maximize client value.

2. Streamlined processes, resolved escalations effectively, and identified improvement opportunities to enhance client experience.

3. Developed comprehensive SLAs, reports, and indicators, utilized data to optimize key metrics, and implemented technology & communication strategies to boost client engagement.

4. Managed client interactions proactively, provided expert guidance, and fostered strong relationships for ongoing satisfaction.

5. Handled complex travel arrangements & visa requirements, negotiated advantageous deals, and secured VIP services exceeding client expectations.

6. Effectively managed escalations, utilized strong negotiation skills, and found creative solutions to complex challenges, protecting client interests.

7. Provided ongoing support, shared knowledge, and implemented strategies to optimize team efficiency and performance.

8. Maintained accurate P&L records, identified cost-saving opportunities, and implemented strategic financial management solutions, driving profitability.

Recognition:

· Exemplified exceptional talent and dedication, contributing to the best three-month performance for the Skoda Volkswagen account since BCD's partnership.

· Recognized by the Skoda Volkswagen HR team of Mumbai for exceeding expectations and setting the bar for future performance.

1. Making sure that the team establish and execute product strategy, and identify, on board and partner with vendors to drive business growth.
2. Ensure client experiences smooth operational functioning, assisting in handling key escalations and recommending areas of improvement.
3. Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
4. Devise long-term development strategies for product categories and to plan exit strategies for unsuccessful products.
5. Making sure that the team foster trust relationships with vendors to achieve better pricing and quality of services. Also, to collaborate with buyers and merchandisers to expand product categories.
6. Make forecasts for product demand to ensure the sustainability of inventory
7. To manage multiple vendors such as developing and evaluating them on certain parameters& carrying out optimization of vendors.
8. Closely studying past sales data to determine trends in productivity. Also, to suggest adjustments and revisions to promotional strategies to take sales and profitability to the next level.
9. Build strong relationships with existing vendors and execute negotiations to secure bestpricing, sales programs, promotional support, exclusivity, bundling etc.
10. Prepare MIS reports, weekly/monthly dashboard on vendor and category performance.
11. To coordinate with cross-functional teams for smooth execution of all online back-end operations – Inventory, Sourcing, CMT, Shipping, Finance, listing, sales etc. and suggest and simplify processes for smooth functioning of operations
12. Tracking team efficiency and performance to include, preparing roster, leave management.1. Making sure that the team establish and execute product strategy, and identify, on board and partner with vendors to drive business growth.

2. Ensure client experiences smooth operational functioning, assisting in handling key escalations and recommending areas of improvement.

3. Devise long-term development strategies for product categories and to plan exit strategies for unsuccessful products.

4. Making sure that the team foster trust relationships with vendors to achieve better pricing and quality of services. Also, to collaborate with buyers and merchandisers to expand product categories.

5. Make forecasts for product demand to ensure the sustainability of inventory

6. To manage multiple vendors such as developing and evaluating them on certain parameters& carrying out optimization of vendors.

7. Closely studying past sales data to determine trends in productivity. Also, to suggest adjustments and revisions to promotional strategies to take sales and profitability to the next level.

8. Build strong relationships with existing vendors and execute negotiations to secure bestpricing, sales programs, promotional support, exclusivity, bundling etc.

9. Prepare MIS reports, weekly/monthly dashboard on vendor and category performance.

10. To coordinate with cross-functional teams for smooth execution of all online back-end operations – Inventory, Sourcing, CMT, Shipping, Finance, listing, sales etc. and suggest and simplify processes for smooth functioning of operations

11. Tracking team efficiency and performance to include, preparing roster, leave management.

• Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.

1. To maintain overall relationship with clients, build an internal network with departments and support their regional leaders as well as key team members to accomplish goals and initiatives that benefit the client and DNATA.

2. Ensuring client experiences smooth operational functioning, assisting in handling key escalations and also recommending areas of improvement.

3. Develop Service Level Agreement, Financial & Management Information reports (MIS), Program Performance and Technology & Communication indicators, as applicable.

4. Assist newly on-boarded clients to setup their end-to-end operations with support teams such as operations, technology, finance, and others.

5. Maintaining client relationship to ensure smooth day to day operations.

6. Handling sr. profile and international travel and visa requirement.

7. Managing escalation with airlines and hotels.

8. Assisting team with queries and product knowledge.

9. Tracking team efficiency and performance to include, preparing roster, leave management.

10. Maintaining details on client P&L and invoicing.

11. Increase revenues by Up-Sell and Cross-Sell of products and services.

Recognition:

1. Successfully transitioned to a strategic new position within the firm, applying my expertise to drive growth for a leading brand.

1) Working for one of the premium customers (Morgan Stanley). Liaising with clients for their travel requirements on suitable options for domestic or international destinations, tours, accommodation, transport, insurance, and fares.

2) Assisting in quality checks of my peers and develop them for the role.

Recognition: - Appreciation received from clients for providing apt and out of class services on several occasions. The same was also recognized by American Express globally.

1) Coordinate with the clients for their travel needs and suggest the itinerary best suitable.

2) Coordinate with the vendors for scheduling hotel and flight accommodations.

3) Manage bookings by taking decisions in absence of the immediate supervisor.

4) Training new CSR`s on department protocols and mentoring as needed.

5) Ensure escalations are acknowledged & resolve within TAT as per guidelines.