Nilesh Kumar
Pune
Summary
Possessing a robust aptitude for analytical thinking and adept communication skills, I strive to acquire knowledge and grow within a process-driven setting. Proficient in data analysis and process improvement methodologies, I offer valuable insights. Eager to leverage and refine my project management and quality control expertise in a Process Executive position.
Overview
3
3
years of professional experience
Work History
Process Executive - Operation Management
Capita India
05.2022 - Current
- Company Overview: Severn Trent Water | Supply Chain Management
- Validation and processing of Pre-Claim
- Taking care of Priority Service Register (PSR) where request received through Web and offline
- Processing customer request for any additional communication and access to safety needs
- Cross-verification and validation of customer details with client(s) (3rd party)
- Audit and update details (if any) as per customer's request
- Process Improvement Ideas
- Addition of riders/benefits as per request made by the client(s)
- Training to fellow associates
- Severn Trent Water | Supply Chain Management
- Collaborated closely with other departments for achieving operational excellence across the organization.
- Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions.
Education
B.Com - Accounting And Finance
University of Calcutta
07-2019
Skills
- Leadership
- Efficiency Management
- Performance Oriented
- Operations Management
- Service Management
- Process Improvement
- Process Quality
- Chat support executive
- International process
- Workflow Analysis
- Document preparation
Hobbies and Interests
- Traveling
- Learning
- Gaming
Keyachievementsandawards
- Excellent Performance Award for Quarter 1st
- Star Performer Award
- Top Contributor
Timeline
Process Executive - Operation Management
Capita India
05.2022 - Current
B.Com - Accounting And Finance
University of Calcutta
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