NILOFER ZUBAIR
Pune
Summary
Motivated instructor and former cabin crew with progressive experience. Customer focus professional with background of Travel. Excellent communication skills with knowledge about emergency procedures and basic first aid as an Aviation instructor, I provide knowledge and aircrafts internal and external component information, customer service and hospitality along with other personality development and grooming techniques I have acquired over the years.
Overview
18
18
years of professional experience
Work History
Aviation Recruitment Executive
Inspijet Aviation
01.2023 - Current
- Manage Cabin Crew recruitment events of Airlines.
- Have successfully organized Cabin Crew recruitment for FLYNAS Airlines at Delhi - Radisson Hotel during March 2024 where nearly 350 candidates were invited to attend the interview.
- Initiated and handled new hire employees paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Explained human resources policies, procedures, laws, standards, and regulations to each employee.
AVIATION INSTRUCTOR
JET INDIA AVIATION AND HOSPITALITY MANAGEMENT
01.2021 - Current
- Aircraft Emergency procedures and Equipment
- Familiarization of Exteriors and Interiors of an Aircraft
- Customer care and onboard service procedure
- Procedure of Emergency Evacuation
- Emergency procedures and Equipment
- First Aid training on Emergency procedures and Equipment Formal Dressing/Dress Code for Social Protocol and Code of Conduct Etiquette/ Manners etc
- Interview Preparation and Grooming technique
- Built long-lasting student relationships by providing ongoing support and going extra mile to clear doubts
- Aviation Definitions.
CABIN CREW
FLYNAS AIRLINES
05.2009 - 04.2013
- Maintaining high Public conduct Delivering consistent customer service 1 handling Passenger needs with care Staying updated on safety procedures Conducting pre-night briefings Completing safety checks Ensuring cabin ready and reporting concerns to the Lead Cabin Crew
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
Aviation and Hospitality Trainer
Sinhgad Institute of Aviation & Hospitality
11.2008 - 04.2009
- Introduction of safety equipment and service procedures
- Familiarization of interior and exterior of aircraft
- Emergency procedure and evacuation Learning
- Grooming skills, verbal and non verbal communication.
Cabin Crew Member
Qatar Airways
05.2006 - 07.2008
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Education
MBA - Sales And Marketing Education
MANIPAL UNIVERSITY
Pune, India2026
BACHELOR OF COMMERCE - COMMERCE
DR. D Y PATIL UNIVERSITY
Pune, India05.2007
Skills
- Talent sourcing
- Onboarding Processes
- Candidate assessment
- Screening resumes
- Multitasking
Timeline
Aviation Recruitment Executive
Inspijet Aviation
01.2023 - Current
AVIATION INSTRUCTOR
JET INDIA AVIATION AND HOSPITALITY MANAGEMENT
01.2021 - Current
CABIN CREW
FLYNAS AIRLINES
05.2009 - 04.2013
Aviation and Hospitality Trainer
Sinhgad Institute of Aviation & Hospitality
11.2008 - 04.2009
Cabin Crew Member
Qatar Airways
05.2006 - 07.2008
MBA - Sales And Marketing Education
MANIPAL UNIVERSITY
BACHELOR OF COMMERCE - COMMERCE
DR. D Y PATIL UNIVERSITY
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