Cooking
Nimisha Panchal
Banker
Mulund West
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency.
Providing customer resolutions within TAT and making day to day operational transactions and other banking related activities with proper compliance.
. Coordinating with Regional office for day to day compliance activities
Ensuring maximum customer satisfaction while also focusing on company's profitability by cross selling TPD products and increasing CASA in order to increase cliental base and branch portfolio.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Service Operations Assistant Manager
IDBI Bank
12.2021 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement by 25%
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed strategy to increase sales and drive profits by 35%.
- Enforced company policies consistently with fairness and respect.
- Organized and detail-oriented with strong work ethic.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Customer Service Representative
ICICI Bank
09.2016 - 06.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
MBA - Marketing
V.E.S.I.M
Chembur, India 04.2001 -
Bachelor of Commerce - Commerce
NES Ratnam College of Commerce
Thane, India 04.2001 -
Skills
Customer Relationship Management
Problem-Solving
Task Prioritization
Professionalism
Multitasking Abilities
Reliability
Customer rapport
Teamwork and Collaboration
Computer Skills
Adaptability and Flexibility
MS Office
Accomplishments
. Promoted to Assistant Service Operation Manager from CSE for timely compliances and business targets completion.
. Titled as best Customer service representative of the moth two times while working with ICICI bank ltd.
. 3rd highest LIC EFPI holder during 2023-2024 within Thane region
Interests
Cycling
Trying new things out
Timeline
Service Operations Assistant Manager
IDBI Bank
12.2021 - Current
Customer Service Representative
ICICI Bank
09.2016 - 06.2018
MBA - Marketing
V.E.S.I.M
04.2001 -
Bachelor of Commerce - Commerce
NES Ratnam College of Commerce
04.2001 -
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