Nipun Gupta
Mumbai
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
12
12
years of professional experience
Work History
Channel Lead - HR | L&OD
Axis Bank
Mumbai, India
03.2023 - Current
- Established strong relationships with external vendors to provide specialized training services when required.
- Promoted a culture of diversity and inclusion by incorporating diverse perspectives into the design and delivery of training programs.
- Enhanced employee development by implementing comprehensive learning strategies and programs.
- Leveraged instructional design best practices to create engaging and impactful learning experiences for employees at all levels.
- Partnered with HR colleagues to ensure that Learning and Development initiatives were aligned with overall talent management strategies.
- Designed and executed leadership development programs, fostering a culture of continuous growth and improvement.
- Coached managers on effective techniques for providing constructive feedback during performance reviews leading to improved employee performance.
- Collaborated with cross-functional teams to develop effective training materials and resources for various departments.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Regional Sales Manager - Credit Cards
Axis Bank
Mumbai / Chandigarh
10.2019 - 02.2023
- Headed team of 150 sales resources.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Met with each sales representative on monthly basis to answer questions, resolve issues and identify new strategies.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Created robust sales plans and set territory quotas.
- Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Area Sales Manager - Credit Cards
Axis Bank
Jalandhar/Ludhiana
04.2018 - 10.2019
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built lasting relationships with clients through outstanding customer service interactions.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Led sales region to increase sales and boost team morale.
- Led targeted training programs to educate staff on product benefits and service capabilities.
Sales Manager - Credit Cards
Axis Bank
Ludhiana/Jalandhar
06.2012 - 04.2018
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Established and cultivated solid business relationships with new or existing customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
Education
MBA - Marketing
Institute of Management Technology
2012
BE - IT
University Institute of Engineering & Technology
2010
12th -
DAV College
2005
10th -
St. Michael's Convent School
2003
Skills
- Self-Motivated
- Excellent Communication
- Problem-Solving
- Analytical and Critical Thinking
- Decision-Making
- Interpersonal Communication
- Written Communication
- Multitasking Abilities
- Teamwork and Collaboration
- Training and Development
Accomplishments
- Axis Anchors Award Winner for Q1 in FY 2024-25
- Best Regional Sales Manager Award Winner
- Best Area Sales Manager Award Winner
- Best Sales Manager Award Winner
Timeline
Channel Lead - HR | L&OD
Axis Bank
03.2023 - Current
Regional Sales Manager - Credit Cards
Axis Bank
10.2019 - 02.2023
Area Sales Manager - Credit Cards
Axis Bank
04.2018 - 10.2019
Sales Manager - Credit Cards
Axis Bank
06.2012 - 04.2018
MBA - Marketing
Institute of Management Technology
BE - IT
University Institute of Engineering & Technology
12th -
DAV College
10th -
St. Michael's Convent School