Summary
Overview
Work History
Education
Skills
Timeline
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Nirav Patel

Cyber security
Mumbai

Summary

A motivated and detail-oriented fresh diploma with a solid foundation in cybersecurity principles and hands-on experience with network security and threat analysis. Seeking an entry-level position in a Security Operations Center (SOC) to utilize my skills and contribute to safeguarding organizational assets.

Overview

11
11
years of professional experience

Work History

Product Manager

Tridon Australia Pty Ltd
01.2016 - 11.2023
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Coordinated project planning and execution with team members and team leads.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
  • Managed stakeholder expectations effectively throughout the entire product development process.
  • Managed product demonstrations and testimonials for performance evaluation.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Coordinated design meetings and decisions with internal departments and teams.
  • Optimized product performance with data-driven analysis and continuous improvement initiatives.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Maintained positive vendor relations to build strong partnerships.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Liaised with clients to better understand business needs and current market landscape.
  • Streamlined the product development process for faster time-to-market and improved efficiency.
  • Launched successful products by conducting thorough market research and identifying customer needs.
  • Monitored market trends and competitor performance to update promotional strategies.

Technical Support and Warranty Analyst

Matson Group
07.2012 - 12.2015
  • Reviewed technical documents such as repair manuals or part catalogs to verify eligibility of specific components under manufacturer''s warranties.
  • Created training materials for staff on warranty policies and procedures, improving overall team knowledge and performance.
  • Reduced warranty claim processing time by implementing new software tools and procedures.
  • Improved customer satisfaction by promptly addressing and resolving warranty claims.
  • Provided guidance on how to properly handle common issues arising from warranties including disputes over coverage or denied claims.
  • Assisted sales team in creating tailored warranty packages based on customer needs while balancing risk exposure for the company.
  • Managed relationships with key stakeholders such as dealerships, customers, vendors, and manufacturers during the warranty process.
  • Coordinated with legal department to review and update warranty policies as needed, ensuring compliance with industry regulations.
  • Negotiated with suppliers and manufacturers for better warranty terms, reducing costs for the company.
  • Enhanced company reputation by consistently providing exceptional customer service in warranty-related matters.
  • Collaborated with cross-functional teams to evaluate and analyze warranty data, identifying trends and areas for improvement.
  • Streamlined warranty processing for faster resolution times and increased efficiency.
  • Implemented a system for tracking open claims more effectively, thereby reducing backlog and improving response times.
  • Maintained warranty analyst expertise through continuous learning and staying updated on industry trends and best practices.
  • Developed comprehensive reports on warranty performance, assisting management in decision-making processes.
  • Served as point of contact between customers and internal departments during the investigation of complex or high-value claims.
  • Identified root causes of recurring product failures, working with engineering teams to implement corrective actions.
  • Analyzed product return data to identify trends in defects or damages that could impact future warranties or recalls.
  • Researched claims and incident information to deliver solutions and resolve problems.

Education

Diploma of Cyber Security And Ethical Hacking -

Boston Institute of Analytics
Mumbai, India
04.2001 -

Advance Diploma -

Ad.Diploma of Electronics And Telecommunication
Melbourne
04.2001 -

Bachelor of Human Resources Management -

M.S.University
Vadodara, India
04.2001 -

Skills

  • Linux Networking
  • Software-testing
  • Vulenrability -Assessment
  • Pentration testing
  • Nmap
  • Nessus
  • Burp-Suit
  • Kali
  • Windows 10 & 11
  • SIEM
  • Antivirus Endpoint detection response
  • Microsoft Defender
  • Cloud

Timeline

Product Manager

Tridon Australia Pty Ltd
01.2016 - 11.2023

Technical Support and Warranty Analyst

Matson Group
07.2012 - 12.2015

Diploma of Cyber Security And Ethical Hacking -

Boston Institute of Analytics
04.2001 -

Advance Diploma -

Ad.Diploma of Electronics And Telecommunication
04.2001 -

Bachelor of Human Resources Management -

M.S.University
04.2001 -

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Nirav PatelCyber security