NISHA KAMBLE
CRE
Mumbai
Summary
To be part of a professionally managed company with high growth potential which provides opportunity for professional growth and personal development to reach a position of importance and responsibility in the organized hierarchy.
Detailed sales consultant well known for providing persuasive product demonstrations and convincing leads to make purchase.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
Work History
Customer Care Manager
Bhavna Kia LLP
11.2024 - Current
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Collaborated with cross-functional teams to address customer concerns, resulting in a holistic approach to problemsolving.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
- Introduced innovative strategies for improving customer support systems, enhancing overall customer experience.
- Leveraged data analytics tools for insights on customer feedback trends, refining best practices accordingly.
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Analyzed performance metrics, identifying areas of improvement and implementing necessary changes.
- Managed department calls as per re day and coordinated department schedules to maximize coverage during peak hours.
Senior Sales Executive
WASAN BROTHERS PRIVATE LIMITED
01.2024 - Current
- Collaborated with finance department to offer competitive financing options for customers.
- Analyzed market trends to adjust sales strategic and stay ahead of competition.
- Implemented strategic marketing campaigns to attract new customer and retain existing ones.
- Utilized CRM system to track sales progress and customer interaction.
- Adapted sales techniques and strategies in response to change market condition.
Senior CRE executive
My car Pune Pvt Ltd
01.2022 - 01.2024
- Taking feedback from customers
- Resolve complaint & escalation
- Connect RMs for queries
- Feedback & process
KEC Kia Experienced Consultant
KIA BHAVNA WHEELS LLP
01.2019 - 01.2022
- Joined as a KEC KIA Experienced consultant, join in sales department received best employee and top performer certificate in 2021 presentation & communication with customer satisfied and retain customers.
Nexa Showroom
01.2017 - 01.2019
- Taking feedback from customers doing document verification taking complaints from customers and forwarding mail to seniors co ordination with RM for customer queries maintaining excel sheet in proper way doing DMS entries.
Education
B.com -
Mumbai University
Skills
- Platform expertise
- Communication
- Creativity
- Strategic thinking
Brand representation
Staff mentoring
Team management
Customer relations
Training and mentoring
Team building
Delegation and supervision
Sales support
Training programs
Escalation management
Timeline
Customer Care Manager
Bhavna Kia LLP
11.2024 - Current
Senior Sales Executive
WASAN BROTHERS PRIVATE LIMITED
01.2024 - Current
Senior CRE executive
My car Pune Pvt Ltd
01.2022 - 01.2024
KEC Kia Experienced Consultant
KIA BHAVNA WHEELS LLP
01.2019 - 01.2022
Nexa Showroom
01.2017 - 01.2019
B.com -
Mumbai University
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