Nishant Maheshwari
Mumbai
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Service Delivery Manager
Omega healthcare management services pvt. ltd
07.2023 - Current
- Build and maintain strong relationships with clients, understand their needs, and ensure that the services provided align with their requirements
- Monitor and assess the quality of services delivered by the team, ensuring that they meet or exceed established quality standards and key performance indicators (KPIs)
- Continuously assess and enhance operational processes to improve efficiency and effectiveness in service delivery
- This may involve implementing best practices and innovative solutions
- Manage resources effectively, including human resources, equipment, and technology, to optimize service delivery
- Monitor and report on key performance metrics and operational performance against agreed-upon service level agreements (SLAs) to ensure compliance and performance improvement
Sr. Manager - Business Process Management
Health Prime Services India PVT LTD, Mumbai
03.2022 - 06.2023
- Coordinating with MIS team to Develop queries, views, reports, and dashboards related to complex clinical and financial data.
- Publishing key performance indicators (KPIs) and financial metrics to Operation team to assess the efficiency of revenue cycle operations.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Prepare Viso Flow Chart of Automation from Start to end.
Business Process Manager
Health Prime Services India PVT LTD, Mumbai
01.2021 - 08.2022
- Create Power BI Dashboard to perform baseline business analysis.
- Coordinating with MIS team to Develop queries, views, reports, and dashboards related to complex clinical and financial data.
- Develops a 90day demand forecast and works
- Makes recommendations for enhancements to the product, workflow, operating procedures, and processes
Business Process Analyst - Healthcare RCM
Health Prime Services India PVT LTD, Mumbai
01.2021 - 07.2021
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Designed and developed data pipelines to acquire, clean and process data.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with upper management to drive strategy and implement new processes.
Assistant Team Leader
Health Prime Services India PVT LTD, Mumbai
07.2018 - 01.2021
- Work assignment and ensure team members are completing the assign work with quality also ensure team members are Completing the productivity target
- Coached employees to work together to carry out daily functions and meet service objectives
- Resolved issues that arose among team members and reduced conflicts with proactive strategies focused on strengthening team relationships.
Education
BBA - Business Administration
Annamalai University
Skills
Employee Supervision
Cost analysis and savings
Project management
Training and mentoring
Cross-functional team management
Compensation/benefits administration
Recruiting and hiring
Supervision and training
Employee development
Performance improvements
MS Word, Excel & Powerpoint
Timeline
Service Delivery Manager
Omega healthcare management services pvt. ltd
07.2023 - Current
Sr. Manager - Business Process Management
Health Prime Services India PVT LTD, Mumbai
03.2022 - 06.2023
Business Process Manager
Health Prime Services India PVT LTD, Mumbai
01.2021 - 08.2022
Business Process Analyst - Healthcare RCM
Health Prime Services India PVT LTD, Mumbai
01.2021 - 07.2021
Assistant Team Leader
Health Prime Services India PVT LTD, Mumbai
07.2018 - 01.2021
BBA - Business Administration
Annamalai University
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