Experienced with managing customer interactions and addressing inquiries efficiently. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Knowledge of CRM systems and best practices in customer service to ensure quality support and positive client experiences.
Hi, I’m
Nishant NATANI
Mumbai
Summary
Overview
4
years of professional experience
3
Certificate
4
Awards and Recognition regarding the best emaployee
Work History
Assigninc.
Marketing Executive Intern
03.2024 - 05.2024
Job overview
- Connect with clients to build strong relationships and understand their needs, ensuring successful engagement and satisfaction.
- Effectively negotiate with clients to secure favorable terms and agreements, driving business growth and maximizing revenue.
- Successfully closed 20 sales by delivering tailored solutions that align with client needs and organizational goals.
Writzone Solutions
Customer Service Executive
12.2022 - 05.2023
Job overview
- Promptly responded to inquiries and requests from prospective customers.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Writinghub
Team Leader
10.2021 - 11.2022
Job overview
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Roton Consultancy
Market Researcher
10.2019 - 09.2021
Job overview
- Worked with more than 50 clients
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
- Analyzed and consolidated data from different sources to generate campaign performance reports.
- Identified new market opportunities for product expansion through in-depth competitor analysis.
- Increased client satisfaction by conducting comprehensive market research and delivering actionable insights.
- Developed customized reports tailored to specific stakeholder needs, enhancing their ability to make informed decisions based on comprehensive market analysis.
- Fostered strong relationships with external vendors, securing cost-effective solutions for various research needs.
Education
ICFAI Business School Mumbai, India
PGDM from Marketing And Operations
02-2025
University Overview
S.S. Jain Subodh P.G. (Autonomous)College Jaipur, India
BBA from Marketing Management
04-2021
University Overview
Saraswati Vidhya Vihar Sr. Sec. School Bandikui, India
HSC
05-2018
University Overview
Saraswati Vidhya Vihar Sr. Sec. School Bandikui, India
SSC
05-2016
University Overview
Skills
- Complaint handling
- Customer engagement
- Customer relationship management
- Google analytics
- Google workspace
- Media planning
- Microsoft project
- Power BI – Intermediate
- Problem-solving
- SPSS – User level knowledge
Additional Information
Additional Information
· Market analysis for DP world
Accomplishments
Accomplishments
- Creative and Innovation award for developing the new incentive criteria at Writzone Solutions
- Employee of the Month for achieving managing my team in Writzone Solutions
Certification
- Rajasthan State Certificate in Information Technology (2014): Gained foundational IT skills and knowledge applicable to various technology sectors.
- Mini MBA in Technology Management (Udemy, 2024): Acquired insights into managing technological projects and aligning tech strategies with business goals.
- Mini MBA in Innovations and Digital Transformation (Udemy, 2024): Learned to drive organizational change through innovative technologies and digital strategies.
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