Nishant Shinde
Client Success executive
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
Work History
Client Success Specialist
CompuCom CSI Systems Pvt. Ltd
10.2020 - 4 2023
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Navigated challenging situations with diplomacy, tactfully managing expectations while ensuring positive outcomes for all parties involved.
- Consistently exceeded performance targets by maintaining a proactive approach towards client account management.
- Demonstrated expertise in product knowledge, assisting clients in optimizing the value derived from their investments.
- Leveraged data analytics tools to monitor client success metrics, enabling informed decision-making and strategic planning.
- Implemented effective communication strategies for improved client relationships and retention rates.
Client Success Executive
Infosys BPM
05.2023 - 11.2023
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with back-office team members to facilitate seamless business execution.
- Prepared annual data to determine metrics for operational performance.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
Education
BScHS (HOSPITALITY STUDIES) -
DR.A.B. TELANG INSTITUTE OF HOTEL MANAGEMENT
05.2017 - 2019.05
Skills
Feedback collection
Client Advocacy
Strategic communications
Customer Relationship Building
Customer Relations
Sales management
Customer Needs Assessment
Strategic Planning
Customer Retention
Accomplishments
- Employee of the Month (02/2021 - 03/2021)
- 5C's Awardee (06/2021 - 07/2021)
- Employee of the Quarter (10/2022 - 12/2022)
Languages
English
Hindi
Hindi
Timeline
Client Success Executive
Infosys BPM
05.2023 - 11.2023
Client Success Specialist
CompuCom CSI Systems Pvt. Ltd
10.2020 - 4 2023
BScHS (HOSPITALITY STUDIES) -
DR.A.B. TELANG INSTITUTE OF HOTEL MANAGEMENT
05.2017 - 2019.05
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