Nishi Khade

Pune

Summary

Accomplished and prolific Banker, offering over 2 years’ professional experience in establishing and nurturing sustainable relationships with customers. Adept at evaluating customer concerns and needs provide them with bank services and products that facilitate the attainment of their financial goals
Leveraging strong relations and critical thinking skills to effectively manage an extensive portfolio of high-profile clients.
Excellent interpersonal, communication skills and creative problem-solving abilities
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

years of professional experience

Certification

Work History

Assistant Manager- Branch Banking

HDFC Bank

05.2021 - 05.2023

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervised day-to-day operations to meet performance, quality and service expectations.
Conducted performance evaluations and provided constructive feedback to employees.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

MBA - Finance, Marketing

PRESTIGE INSTITUTE OF MANAGEMENT & RESEARCH

Indore, India

10-2020

Bachelor of Commerce - Economics

BHOPAL SCHOOL OF SOCIAL SCIENCES

Bhopal, India

04-2018

Skills

Microsoft office expertise
Marketing tactics
Decision-making
Customer service
Customer service and satisfaction

Retail operations
Business administration
Compliance
Operations management
Customer relationship management (CRM)

Additional Information

Title of the project: Project Trainee at Madhya Pradesh Financial Corporation. Duration: 1Month (June 2019
–July2019) Title of the project: Analyzed the working of the organization and various aspects of project financing.

Title of the project: Audit Trainee 1 Month (March 2018 –April 2018) Title of the project: Analyze the company accounts and overview of tally.