NISHIGANDHA YADAV
Pune
Summary
Dynamic Program Manager and Scrum Lead with a proven track record at Tata Consultancy Services, enhancing project delivery by implementing Agile methodologies and fostering stakeholder relationships. Achieved a 15% improvement in product backlog accuracy through effective team coordination and risk assessment. Skilled in cross-functional collaboration and leadership, driving continuous improvement and process optimization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Manager\Product Specialist
Tata Consultancy services
01.2021 - Current
- Guided a team of up to 20 members in implementing AI-driven AIOps automation for major industries, achieving 20% operational efficiency.
- Formulated comprehensive project strategies to outline scope, identify key deliverables, and set timelines for the automation implementation at an enterprise level.
- Identified and mitigated risks through continuous tracking of project milestones.
- Maintained critical project records and aligned team efforts for successful milestone achievements as per SOW.
- Facilitated effective budget and equipment oversight while creating milestone achievement reports for senior executives.
- Coordinated project team and stakeholder interactions.
- Supported the design and execution of automation solutions using ignio, Azure Chatbot, Nexthink DWS.
Scrum Lead / Analyst
TATA Consultancy Services Pvt Ltd
01.2018 - 12.2020
- Implemented Agile Scrum methodologies organization-wide, fostering collaboration among operations, engineering, product management, and business teams
- Facilitated Scrum ceremonies: Sprint Planning, Daily Scrums, Sprint Reviews, and Sprint Retrospectives, ensuring high team engagement and timely issue resolution
- Collaborated with Product Owners to refine and prioritize product backlogs, improving accuracy by 15%
- Worked closely with stakeholders to define project scope, requirements, and timelines, achieving a 10-15% reduction in sprint delays
- Led cross-functional teams in application development, maintenance, and post-implementation support, ensuring smooth project delivery and client satisfaction
- Utilized JIRA for project tracking and monitoring, producing detailed project plans, and ensuring visibility on sprint progress
- Built strong relationships with stakeholders, leading to a 10% increase in project success rate
Customer Support Executive
VDA Info Solutions Pvt. Ltd
12.2014 - 05.2016
- Resolved moderate-to-complex technical issues escalated from first-line support, achieving a 25% faster resolution rate
- Utilized ServiceNow ticketing system for managing incidents, service requests (SR), and change requests (CR), ensuring timely response and closure
- Provided excellent customer support, consistently meeting and exceeding service level agreements (SLAs)
Technical Support Engineer
OpenView Technologies Pvt. Ltd
12.2013 - 11.2014
- Managed infrastructure-related issues, including SCOM monitoring, software fault resolution, and Active Directory tasks such as user account management and access control
- Delivered proactive technical support, troubleshooting system and network problems and ensuring minimal system downtime
- Managed user access control, including rights assignment and configuration of internet access through custom dashboards
VDI Support Engineer & SME
TATA Consultancy Services Pvt Ltd
- Spearheaded large-scale VDI deployments using VMware Horizon, improving system efficiency and reducing downtime by 20 hours/month through resource optimization and planning
- Conducted in-depth health checks and monthly reporting on system performance, identifying and addressing inefficiencies in resource allocation
- Collaborated with cross-functional teams to provide infrastructure support and implement performance tuning solutions
Education
Bachelor of Engineering -
Pune University
MH, India01.2013
Skills
- Agile/Scrum Methodology
- Project Management
- Requirements Gathering
- Risk Assessment
- Project Tracking
- Stakeholder Management
- Process Improvement
- Business Process Optimization
- Root Cause Analysis
- Continuous Improvement
- Leadership
- Team Coordination
- Cross-Functional team Collaboration
Certification
- Certified Scrum Master, Scrum Alliance®
- Professional Scrum Product Owner™ II
Accomplishments
- Awarded 'On the Spot' Award for consistently delivering value and exceeding expectations.
- Achieved a 15% improvement in project timeline efficiency through Scrum adoption.
- Reduced sprint delays by 10-15% through active impediment removal and team collaboration.
Timeline
Program Manager\Product Specialist
Tata Consultancy services
01.2021 - Current
Scrum Lead / Analyst
TATA Consultancy Services Pvt Ltd
01.2018 - 12.2020
Customer Support Executive
VDA Info Solutions Pvt. Ltd
12.2014 - 05.2016
Technical Support Engineer
OpenView Technologies Pvt. Ltd
12.2013 - 11.2014
VDI Support Engineer & SME
TATA Consultancy Services Pvt Ltd
Bachelor of Engineering -
Pune University
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