Nishita Bhatia

- Developed and implemented PR strategies to enhance brand visibility and reputation.

- Wrote and distributed press releases, resulting in direct and indirect business for the hotel along with increased media coverages

- Created and maintained media contact lists and built strong relationships with journalists and influencers.

- Launched 2 restaurants - YI JING, a Chinese restaurant and AVARTANA, one of the Asia's 50 best restaurant in India

- Monitored media coverage and prepared reports on PR campaign performance.

- Organized and coordinated 15 events, including product launches, press conferences, and community outreach programs

- Handled inter departmental finances and vendor queries relating to finance.

- Created data models and database designs to deliver on project requirements and performance objectives.

- Contacted the travel agents and checked in for accomodations and other necessary details.

- Worked with clients to gather user requirements and identify new database features, adding capabilities to new and existing database

- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.

• Assisted team members in closing deals by providing additional support or information when needed.
• Helped out the team by making sales for the new brand - MEETHA BY RADISSON.
• Addressed customer queries and complaints with prompt and professional responses.
• Conducted market research to identify potential clients and sales opportunities.
• Handled customer inquiries and provided product information.
• Supported the sales team in preparing sales presentations and proposals.
• Participated in sales meetings and provided input on improving sales processes.

• Assisted team members in closing deals by providing additional support or information when needed.
• Addressed customer queries and complaints with prompt and professional responses.
• Generated reports to track sales activity and performance.
• Exceeded personal performance targets regularly while contributing positively toward overall team goals.
• Developed travel itineraries for clients based on budget and client needs
• Coordinated first hand with clients for all their travel needs before and during the trip

• Negotiated with vendors to secure the best deals on accommodations, transportation, and activities for clients.
• Developed partnerships with local businesses in popular destination spots which led to exclusive offers available only through our agency.
• Stayed up-to-date on industry trends and destinations to provide knowledgeable recommendations for clients.
• Developed travel itineraries for clients based on their budgets
• Ensured high - level guest service by going above and beyond to achieve client satisfaction
• Streamlined booking processes for improved efficiency and reduced wait times.
• Maintained detailed records of client interactions in CRM systems to optimize future communications efforts and enhance loyalty-building initiatives.
• Collaborated with team members to provide comprehensive travel solutions for corporate clients.

• Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
• Assisted with reservation management, ensuring accurate bookings and minimizing overbooking incidents.
• Enhanced guest experience by efficiently managing front desk operations and promptly addressing inquiries.
• Contributed to higher occupancy rates by upselling available room upgrades to suitable guests.
• Updated client account records to ensure key contact information was accurate and current.
• Followed up on suggested leads via telephone, quickly building rapport with key decision makers to book meetings with potential clients