Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Nitesh Gothankar

Nitesh Gothankar

Business Trainer
Mumbai

Summary

Dynamic Business Trainer with a proven track record at Accenture, specializing in onboarding and upskilling over 1,200 content moderators. Expert in instructional design and performance gap analysis, leveraging empathy and emotional intelligence to enhance training effectiveness and ensure compliance with evolving policies. Committed to fostering a culture of continuous learning and operational excellence.

Overview

9
9
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Business Trainer

Accenture
02.2018 - Current
  • Deliver end-to-end training programs for new hires and existing employees, ensuring consistent knowledge of operational processes, policies, and tools.
  • Spearhead training initiatives for over 1,200 content moderators supporting the North America (NORAM) market, ensuring alignment with dynamic content policies and quality standards.
  • Design and deliver comprehensive onboarding and upskilling programs, focused on moderation workflows, policy enforcement, and platform tools.
  • Collaborate with global cross-functional teams—including Policy, Quality, and Operations—to ensure training material reflects the latest process updates and market-specific nuances.
  • Monitor and evaluate training effectiveness through calibration sessions, performance dashboards, and trainee feedback to continuously optimize knowledge retention and policy adherence.
  • Maintain and update standard operating procedures (SOPs), quick reference guides (QRGs), and learning materials to reflect real-time updates in platform guidelines and regulatory compliance.
  • Conduct refresher sessions and targeted interventions to address knowledge gaps and performance deviations across large, distributed teams.
  • Use data-driven insights to tailor training strategies that support high operational accuracy and low policy violation rates.

Research Analyst

Datamatics Business Solutions
04.2016 - 11.2017
  • Analyzed large volume of data to identify patterns, trends and correlations.
  • Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
  • Supported senior management in making informed decisions by delivering timely and accurate research findings.
  • Created and maintained database to store research data.

Education

Bachelor of Management Studies -

CIMR
Mumbai, India
04.2001 -

Skills

  • Public Speaking & Presentation
  • Empathy & Emotional Intelligence
  • Adult Learning Principles
  • Instructional Design
  • Onboarding & Upskilling
  • Virtual & In-Person Facilitation
  • Learning Management Systems (LMS)
  • Standard Operating Procedures (SOP) Management
  • Performance Gap Analysis
  • Feedback & Coaching
  • Sensitive Content Handling
  • Influencing or Motivational skills

Accomplishments

  • Client Value Creation - Rank #1 in Global Ideation Program
  • Received Certificate of Appreciation for Best Performer.
  • Received Legacy Recognition for CSR Activity.

Certification

Client Value Creation

Interests

Cross-Cultural Communication

Behavioral Psychology in Training

Timeline

Client Value Creation

02-2022

Certificate of Appreciation

07-2019

Business Trainer

Accenture
02.2018 - Current

Research Analyst

Datamatics Business Solutions
04.2016 - 11.2017

Bachelor of Management Studies -

CIMR
04.2001 -

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Nitesh GothankarBusiness Trainer