NITESH GUPTA
Navi Mumbai
Summary
Senior specialist with 8 years of experience across e-commerce and shipping industry, adept at driving significant improvements in dispute resolution and risk management while fostering effective communication with the customers in multiple languages. A proven track record in identifying and rectifying invoicing errors, combined with the strong leadership and team-building capabilities. Committed to cultivating collaborative environments, ready to leverage extensive skills to inspire teams and elevate service quality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Specialist (Italian), Commercial Disputes
Maersk Global
04.2019 - Current
- The job role entails identification of errors in invoicing and timely correction of the same
- Participated in P3 leadership training in Q3 2024 and submitted a project using the Agile methodology. Score of 96 percentile.
- Effective Feb 2025 leading a team of 5 people on a project for the reduction of the outstanding amount to be collected
- Voice calling to the clients as part of the dispute resolution and obtaining confirmation of the payment date
- Keep track of SOA and AR profiles of assigned customer groups
- Root cause fixing of the recurring problems
- Knowledge of invoicing tools in the shipping company industry
- Offer friendly and efficient service to customers, handled challenging situations with ease
- Participate in team-building activities to enhance working relationships
TRMS Investigator (Italian Language)
Amazon India
05.2016 - 03.2019
- Identify potential counterfeit listings at Amazon.it platform.
- Evaluation of risk and prevention of fraudulent happenings on the platform.
- Communicating the errors to sellers in Italian language.
- Managing status of sellers with no problematic product listings.
- Quality audit for a team of 4. Ensuring quality errors are within threshold of 4 percent.
Education
P3 leadership training -
Maersk Global Service Centre
09.2024
Bachelor of Arts -
University of Delhi
05.2016
High School Diploma - Commerce with math
Modern School
03.2013
Skills
- Language Translation
- Team Building
- Accounts Receivable
- Agile Methodology
- Risk Analysis
- Leadership
- Quality Auditing
- Communication Skills
- Time Management
- Freight Forwarding
- Customer Service
- Adaptability
Languages
English
Hindi
Italian
Certification
P3 leadership training, Maersk Global Service centre
Timeline
Sr. Specialist (Italian), Commercial Disputes
Maersk Global
04.2019 - Current
TRMS Investigator (Italian Language)
Amazon India
05.2016 - 03.2019
High School Diploma - Commerce with math
Modern School
P3 leadership training -
Maersk Global Service Centre
Bachelor of Arts -
University of Delhi
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