Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
• Responsible for managing overall IT Day to day operations to improve infrastructure costs, performance and end user satisfaction
• Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations.
• Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands.
• Lead IT asset management team to ensure assets full lifetime cycle value is achieved.
• Manage strategic relationships with key IT product and service providers.
• Provide in depth technical expertise for both tactical and operational initiatives.
• Provision in close cooperation with third party service provider and IT infrastructure that is suitable for group to access and use their business applications.
• Develop reporting for vendor performance in areas that include quality, capacity, systems, and responsiveness.
• Participate to budget process.
• Work closely with project team members line managers for time allocation and prioritization.
• Exchange to O365 email migration done of NSDL all employees.
• AD setup Migration done from parent company to NSDL.
• Management of IS and compliance of Infra Devices
• Manage shifts and schedules of 12+ team members.
• Train and mentor junior team members.
• DC Migration Project Owned
• AWS and Azure cloud infra worked.
• RCA analysis for all reported incidents to all Infra issues & provide to respective Teams.
• Support to all BAU & incidents happening to Infra.
• Experience in Windows Servers/ Storage /Vmware/Nutanix /Networking /IT Security /Citrix Load Balancer / AWS/Azure.
• Discuss with Project team for new projects & provide details to team for setup and maintain Servers for new / existing systems.
• Monitor daily/monthly backup jobs as per criticality of business applications (Experience on Tape drives, Symantec backup – troubleshooting of failed backups / recovery, Commvault)
• Administration of inhouse applications and troubleshooting of Issue's. • Good knowledge Of Active Directory
• Good knowledge Of MS Exchange
• Migration and troubleshooting knowledge AD roles, DNS, DHCP, Azure AD Connect, ADFS.GP.IIS.
• File Server, FTP Server, SFTP Server administration / troubleshooting.
• SCCM, WSUS configuration and troubleshooting of all issues.
• Experience in Linux Server and command level of troubleshooting.
• Good knowledge of IBM WAS /Apache/Tomcat Setup.
• Handling Entire patch management of servers.
• All hardening points closure to all Infra devices/ Attending Customers audits/ Closure all Security hardening Points.
• Providing level 2 support, working in Salesforces Ticketing Tool.
• Providing Remote Support on Server to Onshore Client US/UK.
• Managing and Monitoring Alert on Server through AVG CloudCare.
• Troubleshooting in Windows Server 2003, 2008 & 2012.
• Working on Event Alert generated issue on server.
• Creating and editing Group policies.
• Troubleshooting Backup issues.
• Route/Assign tickets to the appropriate support group, as necessary.
• Performing patch management as per schedules.
• Patch Management for multiple client's servers as per schedule using WSUS.
• Antivirus Management for multiple clients (Installation, troubleshooting for McAfee and Symantec End point).
• Leveling for New Servers.
• Windows Server Support for Multiple Clients. • SAN Monitoring and Implementation.
• Monitoring Server status through App Manager Application. Checking server utilization's.
• Installation and Configuring Troubleshooting Windows Server 2003/2008.
• Installation of Windows Server Roles.
• User creation/deletion (AD) and Troubleshooting,
• Creation of Shared Drives
• Access to Shared Folders
• Hardening Of Servers as per the SCD
•User creation/deletion (AD) and Troubleshooting,
• Antivirus and Patch Management.
• Handled Patch Management Project from Yes Bank.
• Group Policy Implementation.
• New VM Creation
• Adding HDD for VM Servers.
• Taking Snapshots of Servers • Deletion of Snapshots.
• Cloning of Servers.
• Account Lockout Troubleshooting
• Monitoring Servers, services, disk spaces, CPU Usage.
• Giving remote support
• Troubleshooting Domain Login related issues.
• Configuration of MS Outlook And Email Id.
• Patch Management of Servers
• Creation of Shared Drives
Proactive Planning and Execution
System Administration
Project Management
IT Infrastructure Design
Strategic Decision Making
Cost Control
Cross-Functional Collaboration
IT Project Development
System Administration
Data Analysis and Modelling
Security Implementation
Communication and Interpersonal Skills
Risk Analysis and Management
Problem Resolution
System Testing and Evaluation
Troubleshooting and Technical Support
Software Installation and Upgrade
Database and Network Management
Automation and Process Improvement
Accomplished Senior IT Manager with 15 years of experience leading the design and implementation of IT infrastructures, managing multiple IT projects, and collaborating with cross-functional teams to deliver on-time and on-budget projects. Demonstrated ability to increase system uptime, reduce IT costs, and improve project completion and success rates.