NITIN DUGGAL

• Designing and implementing the HR strategy aligned with Business Strategy Responsible for end-to-end capability development for the Telecom & Data Center Business Units
• Product Manager for new LMS - Evaluating the learning platform for democratizing learning for employees, responsible for content strategy, adoption strategy, and marketing strategy for the product. Continuous involvement in enhancing the learning experience for employees through Tenneo.
• Designed and implemented the Career Progression Framework for the Network team , and same is work in progress for Data Center team
• Special Project -Leading capability development for 1000 + headcount & Client for one of the prestigious Project for the Organization
• Competency Framework - Created the Competency dictionary for the Data Center team in partnership with SHRM , now working on the employee level mapping
• Automation - Implemented for Certification collection and Supplementary learning process .Now we have a certified skill repository available.
• Developing Strategic Learning Plan, identifying and reviewing L&D needs for business stakeholders, and implementing L&D roadmaps across the organization
• Driving adoption of Digital Learning across the organization thru the MOOCS platform like Coursera, Percipio, etc Working on the strategy to create an ecosystem for Continuous learning
• Identify skill gaps through role assessments: Partner with Business Leads to understand and execute role-level skill assessments
• Developed Functional Induction Modules for Data Center Business Unit
• Work with SMEs to develop customized digital training content for the focused business needs
• Drive focused on developing managerial skills like coaching, employee engagement, improving ESAT, and other functional aspects along with developing FTPMs
• Vendor Evaluation -Evaluating the vendors/consultants, external trainers for services & training delivery

• Designing and implementing a holistic HR strategy to meet short-term & long-term business challenges with a focus on the following key areas such as talent & leadership, culture & values, employee engagement, Managerial capability, productivity & cost
• Designed the Technical Skills academy Framework and focal point of contact for Global Sales to strategize and deploy the development framework for Sales Readiness by introducing the Sales Academy Designed the Service Assurance Academy Developing Strategic Learning Plan, identifying and reviewing L&D needs for business stakeholders, and implementing L&D roadmaps across the organization
• Driving adoption of Digital Learning across the organization thru the MOOCS platform like Coursera, Skillsoft, CBT Nuggets & EDX Identify skill gaps through role assessments:
• Provide businesses with learning avenues to focus on both Traditional skills & Future skills
• Drive Leadership interventions focusing on Change Management, Agility, Collaboration, and Innovation
• Vendor Management -Identify & managing the vendors/consultants, and external trainers for services & training delivery
• Created the Flagship eLearning program 'Telecom Essentials'

Key Projects:

• Product Manager for the Certification process with responsibility to design the product roadmap for the Certification Portal & policy for 12-18 months in line with the agreed vision of the product. Collaborated with the key stakeholders to strategize adoption, define & deploy the implementation in an agile manner to create a consistently positive employee experience across all touchpoints & continuously evolve the product based on feedback/analysis.

•Product Manager for Degreed Platform (LXP) - The learning platform for democratizing learning for employees responsible for content strategy, adoption strategy, and marketing strategy for the product. Continuous involvement in enhancing the learning experience for employees through Degreed.

• Budget Planning & Governance – Streamlined the AOP process to ensure 100% compliance and effective utilization through structured ways of monitoring the spent across areas.

Key Achievements:

• Bagged Golden Peacock Award FY18-19 for the Organization

• Technical Skills Academy: developed the multi technology program designed for 1000+ employees at 3 levels (basic, intermediate, and advance level), supported by assessment & certification to bring technical expertise within org.

• Sales Academy to enable blended learning avenues through various online portals, MOOCS, LMS, mobile apps, webinars & certification-based programs. Been awarded by Business for significant contribution in this area.

• Designed Certification Portal for capturing and Supporting certification need for the Organization.

• Designed Training Request Portal for capturing and supporting training need for the Organization.

• Executed people manager capability development framework/ interventions to address capability gaps for people manager.

• Planned & executed large scale program where 250 + sessions organized to 785 employees clocking 5800+ Person days.

• As a technical trainer delivered successfully more than 100 class days of trainings to customers including Major Operators in India like (Bharti, Vodafone, TCL, Aircel, BSNL, GTL ...etc) on Huawei products and the underlying Technology and maintained the feedback above 85% throughout the career
• Customize and design different training modules as per the customer requirements
• Design and deliver trainings to New Joiners aligned with the Project requirements
• Continuously updating self with new features, product and technologies basis inputs from TAC/ Project team

• Monitor & troubleshooting for any outages on the Bharti network over 50000 km + of Optical Fiber routes
• Coordinate & support the Operations & Maintenance team for the fault rectification
• Conduct the performance monitoring of the network to evaluate the network's health
• Proactive fault reporting to avoid the service impacting outages in the network
• Fault Resolution for unplanned network outages and managing it within the TAT as per the customers 'SLAs
• Coordinate with all the vendor partners (ECI, NORTEL, TELLABS & ALCATEL) for the problems pertaining to them

• Operation & Maintainence of the Network infrastructure bounded by the strict SLA's as any impact on the Network traffic was business critical