Nitin Patil

Company Overview:

Client: Bank of India & Regional Rural Bank ( MPGB, AGB & VKGB Banks).

Location: CBD Belapur, Navi Mumbai

• Installation and troubleshooting of Trend Micro Antivirus on branches’ endpoints.
• Policy creation and assignment on DC/DR and branches’ endpoints.
• Application control through Trend Micro Apex Central.
• Performing monthly OS patching activity on AV servers to meet compliance.
• Installation of critical application patches on AV application servers.
• Mitigate quarterly VAPT and SCD compliance on AV servers.
• Performing quarterly DC-DR cutover activity.
• Executing BCP (Business Continuity Plan) activities.
• Preparing daily, weekly, and monthly compliance reports.
• Implementing Trend Micro Vision One XDR in Bank of India and Regional Rural Banks.
• Monitoring Workbench alerts on Trend Micro Vision console.
• Installation and troubleshooting of service gateway connectivity issues with Vision One console.
• Performing quarterly DC-DR cutover activity for Vision One (XDR).
• Preparing quarterly server and application user access reviews for XDR.

Company Overview:

Client: Wipro Limited(IDFC Bank & Axis Bank),

Location: Airoli, Navi Mumbai.

• Monitor workstation, UAT & Prod dashboard on McAfee EPO dashboard.
• Monitor daily threat detection report.
• Prepare daily compliance report.
• Installation and troubleshooting of AV Products on workstation & Servers.
• Troubleshoot DAT, McAfee agent, ENS, DLP, McAfee encryption products related issue.
• Troubleshoot AV related issue on endpoint devices.
• Schedule call with application owner for products upgradation and AV related issues on UAT & Prod servers.
• Coordinate with EUS team for unauthorized activity detected systems and share full scan log with ISG team.
• Coordinate with McAfee OEM and follow on raised cases.

Company Overview:

Client: Konkan Railway corporation Limited (Data Center). Location: Belapur, Navi Mumbai

• Provides software support as well as system Support like new software installation, troubleshooting on Desktop, Laptop and VM and LI Server support.
• Provide end user anti-virus installation and troubleshooting like McAfee.
• Monitor daily threat detection report.
• New VM creation, configuration and troubleshooting on RHEVM.
• Troubleshoot AV related issue on endpoint devices.
• Coordinate with McAfee OEM.
• Creation of clone VM from existing VM.
• Migration from Physical to VMs.
• Addition/Removal of CPU/Memory/Disk on virtual machines and servers.
• Schedule new task script in task scheduler (Provided by developer team).
• Active Directory and Office 365 service account/user account creation, group creation and modification.
• Experience with various migration tools from Windows 7 to Windows 10.
• Perform server backup and restore activity through Commvault backup tool.
• Take permanent backup on tape, As per user requirement.
• Troubleshooting various application Like SQL related issue, Database issue etc.
• Perform network devices monitoring through Motadata NMS tool.
• Patch management through Motadata ServiceOps tool.
• Troubleshooting LAN/WAN problems.
• Troubleshooting regarding VPN issue, Link issues.
• Coordinate with Vendors and try to resolve the issue within provided TAT time.

Company Overview:

Client: Majesco Software Solution,

Location: MBP, Mahape, Navi Mumbai

• Provides software support as well as system Support like new software installation, troubleshooting on Desktop, Laptop and VM and LI Server support.
• Provide end user anti-virus installation and troubleshooting like McAfee.
• New VM creation, configuration and troubleshooting on RHEVM.
• Creation of clone VM from existing VM.
• Migration from Physical to VMs.
• Addition/Removal of CPU/Memory/Disk on virtual machines and servers.
• Schedule new task script in task scheduler (Provided by developer team).
• Active Directory and Office 365 service account/user account creation, group creation and modification.
• Experience with various migration tools from Windows 7 to Windows 10.
• Perform server backup and restore activity through Commvault backup tool.
• Take permanent backup on tape, As per user requirement.
• Troubleshooting various application Like SQL related issue, Database issue etc.
• Perform network devices monitoring through Motadata NMS tool.
• Troubleshooting LAN/WAN problems.
• Troubleshooting regarding VPN issue, Link issues.
• Coordinate with Vendors and try to resolve the issue within provided TAT time.

Company Overview:

Client: Director Information Technology, Govt. Of Maharashtra.

Location: Collector office Bandra, Mumbai Suburban.

• Remote Monitoring of Maharashtra State LAN & Wide Area Network through various monitoring tools.
• Perform network devices, servers and ups monitoring through NMS tool.
• Troubleshooting LAN/WAN problems.
• Troubleshooting regarding VPN issue, Link issues.
• Monitoring and Field visit For Bharat Net Project (New implementation of fiber optical project at Gram panchayat, ZP and other Govt. offices).
• Coordinate with Vendors(ISP) and try to resolve the issue within provided TAT time.
• Provides software, antivirus and system Support like new software installation, Desktop related troubleshooting, Network Printer installation, Scanner installation etc, end user troubleshooting.
• Perform server backup and restore activity through Comm-vault backup tool.

Company Overview:

Client: Tikona Digital Network

Location: MBP, Mahape, Navi Mumbai.

• Remote Monitoring of Network & Client End Connectivity via various NMS Tools such as Flex master, Zone director, Telnet, etc.
• Access of Core Routers via telnet installed in operational cities to check the ping response of serving Access Point and client end device in order to determine drop in connectivity as well as speed related issues.
• Taking necessary action on complaints received from clients based on technical data available from various NMS tools and resolving the same with support of NNOC Team in case of network issue or field team in case of issue observed with client end connectivity by raising a ticket in Siebel application.