Nivedita Koli
Uran
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Airline-customer-service-Executive
Interglobe Aviation ltd
01.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Education
BBA - Aviation Management And Operations
ILAM(Singhania University)
Mumbai, India05.2022
Commerce
HSC
Uran, India03.2019
Passed -
SSC
Uran, India03.2017
Skills
- Account Investigation
- Issue Research
- Call Documentation
- Service Recommendations
- Payment Processing
- CRM Software
- Customer Support
- Data Entry
- Complaint Handling
- Customer Focus
Languages
English
Hindi
Marathi
Timeline
Airline-customer-service-Executive
Interglobe Aviation ltd
01.2023 - Current
BBA - Aviation Management And Operations
ILAM(Singhania University)
Commerce
HSC
Passed -
SSC
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