Summary

Overview

Work History

Education

Skills

Languages

Timeline

Nivedita Koli

Uran

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1

1

year of professional experience

Work History

Airline-customer-service-Executive

Interglobe Aviation ltd

01.2023 - Current

Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Streamlined communication between customers and internal departments for timely issue resolution.
Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.

Education

BBA - Aviation Management And Operations

ILAM(Singhania University)

Mumbai, India

05.2022

Commerce

HSC

Uran, India

03.2019

Passed -

SSC

Uran, India

03.2017

Skills

Account Investigation
Issue Research
Call Documentation
Service Recommendations
Payment Processing

CRM Software
Customer Support
Data Entry
Complaint Handling
Customer Focus

Languages

English

Hindi

Marathi

Timeline

Airline-customer-service-Executive

Interglobe Aviation ltd

01.2023 - Current

BBA - Aviation Management And Operations

ILAM(Singhania University)

Commerce

HSC

Passed -

SSC