Nivedita Nandoskar

South African Airways
Lufthansa Global Business Services

• Coordinated, managed and implemented auditing projects and prepared for evaluation.
• Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
• Planned and executed follow-up audits at appropriate intervals.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Developed strong client relationships through consistent communication and attentive service.
• Excellent at understanding airline policies.
• Responsible for researching debit memos to establish root cause and validity.
• Proficient in multi-GDS systems.

Tata Memorial Hospital

• Contributed to the overall success of hospital operations by working collaboratively with diverse teams across various departments, striving for excellence in patient care.
• Facilitated patient check-in procedures, verifying demographics and insurance coverage for accurate recordkeeping.
• Assisted with medical coding and billing tasks.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Prepared and processed patient referrals and transfer requests.
• Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Provided clear directions to visitors regarding department locations or specific services offered within the facility.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Collaborated with medical staff to ensure timely communication and exchange of information between patients and healthcare providers.

Flywheel DS Support_Customer Support Delivery_CBO

• Developed data mining algorithms to identify and classify patterns in data.
• Optimized data access and storage to improve performance of analytics systems.
• Developed complex dashboard and reporting tools to track business performance metrics.
• Implemented business intelligence solutions to increase operational efficiency.
• Trained new team members in e-commerce principles and analytical techniques, fostering a culture of continuous learning within the department.
• Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
• Developed and analyzed e-commerce programs and marketing activation and implemented content improvements that drove sales and market share.
• Utilized data visualization techniques to present and explain complex data sets.
• Resolved issues regarding product availability for purchase and inventory availability to fulfill orders.
• Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
• Identified patterns and trends in large data sets and provided actionable insights.
• Created dashboards to monitor and track key performance indicators.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Managed e-commerce initiatives and analysis and created, implemented and updated content and new product set up.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked well in a team setting, providing support and guidance.
• Handled disputes through BSP, ARC and E-mail
• Sought ways to improve processes and services provided.
• Streamlined communication between departments by establishing clear guidelines for information sharing.

• Identified fraudulent activities through meticulous analysis of transaction data and trends for Expedia
• Provided training and support to new team members, ensuring thorough understanding of company policies and procedures related to fraud prevention.
• Handled and Researched agency debit memos.

• Implemented and developed ticketing support and phone systems.
• Handled customer concerns and complaints regarding ticketing and baggage.
• Enhanced customer satisfaction by resolving ticketing issues promptly and efficiently.
• Streamlined ticketing processes for increased productivity and reduced wait times.
• Managed a team of ticket agents, ensuring accurate and timely processing of ticket transactions.
• Acted as senior management available for customer service inquiries and escalated customer issues.
• Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
• Managed group bookings, coordinating seating arrangements and other logistics for large parties of travelers.
• Crosstrained in multiple areas of ticketing operations to provide versatile support during peak periods or employee absences.

• Managed large volume of projects and met all deadlines through exceptional organizational and time management skills.
• Identified design requirements for each project.
• Mentored other designers, providing guidance and support to help generate work on time and within project parameters.
• Utilized AutoCAD and other software to create detailed drawings.
• Utilized AutoCAD to complete renderings of full project designs and individual components.
• Built 3D models using AutoCAD software.