Komal Lotekar
MIS - ASSOCIATE
Mumbai
Summary
Hardworking professional skilled at managing cases, projects and reports in a smooth and orderly fashion. Experienced in conducting research, troubleshooting issues and making independent decisions to handle routine tasks and complex issues. Talented professional with extensive experience in information systems planning and data analysis. Proactive and goal-oriented with top strengths in coordinating projects and solving computer, operational or team issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Associate - MIS
Kotak Mahindra Bank Ltd.
08.2022 - Current
- Providing various MIS at Pan India level (Ms Excel)
- Solving after MIS queries on mail.
- Extreme knowledge in MS Excel and MS Power Point
- Understanding the business, developing data-driven solutions to address business problems and independently manage end-to-end project communication with business partners.
- Understanding the key objectives, requirement gathering on the data needs/system needs, etc
- Generate and distribute management reports in accurate and timely manner.
- Insights into the day-to-day functions of an MIS reporting professional.
- Developing and maintaining reports that aid in managerial decision-making.
- Ensuring the accuracy and timeliness of reports & collaborating with various departments to gather and analyze data.
- Implementing reporting tools and dashboards for enhanced data visualization.
MIS & DATA Officer
Dr. Mayank Shah Clinic
08.2021 - 07.2022
- Maintaining MIS for day to day account (Ms Excel).
- Develop and maintain the organization's Management Information Systems (MIS) to support business operations and strategic initiatives
- Collecting, organizing, and managing healthcare data including patient records, financial data, and operational statistics.
- Ensuring the smooth operation of these systems by troubleshooting technical issues and coordinating with vendors for support when necessary.
- Scheduling patient appointments.
- Maintaining weakly & monthly reports.
- Identifying opportunities for process improvement and efficiency gains through the use of excel experites
Customer Service Executive
Saar IT Resources
08.2019 - 03.2020
- Take ownership of customer issues - Customer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.
- Troubleshoot problems and drive resolutions - It's important for a service rep to follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience. Once a support ticket is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution.
Education
Bachelor of Commerce - Banking & Insurance
D.T.S.S College Of Commerce
Mumbai, India04-2019
Higher Secondary Certificate - Commerce
S.M.T Taktaben Sheshmal Bafna Jr College
Mumbai, India04-2016
Secondary School Certificate - Commerce
M.L.R.T Gala Poineer Public School
Mumbai, India04-2014
Skills
- Ms Excel
- Leadership
- verbal communication
- written communication
- Troubleshooting
- Analytical
- Problem Solving
- Process Improvement
- Performance Evaluations
- Interpersonal Skills
Interests
Watching Series
Listening Music
Timeline
Associate - MIS
Kotak Mahindra Bank Ltd.
08.2022 - Current
MIS & DATA Officer
Dr. Mayank Shah Clinic
08.2021 - 07.2022
Customer Service Executive
Saar IT Resources
08.2019 - 03.2020
Bachelor of Commerce - Banking & Insurance
D.T.S.S College Of Commerce
Higher Secondary Certificate - Commerce
S.M.T Taktaben Sheshmal Bafna Jr College
Secondary School Certificate - Commerce
M.L.R.T Gala Poineer Public School
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