Omkar Ghorpade

• Provided Tier 1/Tier 2 network support for enterprise users, resolving LAN, WAN, and Wi-Fi connectivity issues.
• Installed, configured, and maintained routers, switches, and networked devices in a multi-site environment.
• Assisted in the deployment and configuration of VPNs, firewalls, and wireless access points.
• Conducted routine maintenance and backup of network configurations and firmware.
• Installed, configured, and maintained Fortinet firewalls, managing policies, NAT, VPN tunnels, and IPS/IDS.
• Diagnosed and remediated issues related to firewall performance, packet loss, routing, and policy conflicts.
• Implemented web filtering, application control, antivirus, and DLP policies using FortiOS features.

Support Role in Sophos Firewall

• Monitor system health, traffic patterns, and performance.
• Access to modify firewall rules or policies.
• Permission to create/delete user accounts.
• Ability to reset configurations or perform firmware upgrades.
  

• Provided Tier 1 and Tier 2 technical support to end users for hardware, software, and network-related issues.
• Installed, configured, and maintained desktop computers, laptops, printers, and mobile devices.
• Diagnosed and resolved software application errors, operating system issues, and connectivity problems.
• Performed system upgrades, patch management, and routine maintenance for Windows and Mac environments.
• Provided remote support using tools like TeamViewer, AnyDesk, or Microsoft Remote Desktop.