Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
cricket
cricket
Hi, I’m

omkar surve

IT EXPERT
Mumbai

Summary

Adept Customer Support Engineer from IBrahma Infotech Solutions PVT LTD, skilled in hardware and software configuration and renowned for exceptional communication. Excelled in enhancing system performance and client satisfaction through innovative troubleshooting and empathetic client support. Holds a CCNA certification, underscoring expertise in network configuration and technical troubleshooting. Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

1
year of professional experience
2
Certificates

Work History

IBrahma Infotech Solutions PVT LTD

Customer Support Engineer
07.2023 - 07.2024

Job overview

  • Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
  • Established a knowledge base of common issues, enabling faster resolutions and empowering customers with self-help resources.
  • Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
  • Developed comprehensive troubleshooting guides for common issues, resulting in quicker problem-solving for clients.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.

Education

Omkar English Medium School
Dombivli

Degree (pursuing ) from BCA
04.2001

University Overview

Skills

Hardware and Software Configuration

Software

Power BI

Certification

Ethical hacking

Timeline

Customer Support Engineer
IBrahma Infotech Solutions PVT LTD
07.2023 - 07.2024
Omkar English Medium School
Degree (pursuing ) from BCA
04.2001

cricket

cricket

I love to play cricket it is my favourite sport. Oh, let me tell you about Cricket.Cricket is a most famous outdoor game played in India on national and international level. It is a passionate game of India played with a bat and a ball. There are two teams of the cricket each of them having 11 players. It is played for a very common aim of getting maximum scores and number of runs by both of the teams. The team wins who get higher score in the end of match. There is an action centre called pitch around which the game is played. It is played in the big open space and well maintained field from wicket is 68-58 m and small circle of main playing field is 2.64 m.

cricket

cricket

I love to play cricket it is my favourite sport. Oh, let me tell you about Cricket.Cricket is a most famous outdoor game played in India on national and international level. It is a passionate game of India played with a bat and a ball. There are two teams of the cricket each of them having 11 players. It is played for a very common aim of getting maximum scores and number of runs by both of the teams. The team wins who get higher score in the end of match. There is an action centre called pitch around which the game is played. It is played in the big open space and well maintained field from wicket is 68-58 m and small circle of main playing field is 2.64 m.

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omkar surveIT EXPERT