Omkar Uday Dalvi
Operations & Supply Chain
Mumbai
Summary
An Operations & Supply Chain professional executive with more than 11 years of experience in end-to-end supply chain operations management, known for managing projects effectively and working collaboratively with cross functional teams to reduce cost, ensure deliverables thus gaining efficiency across Procurement, Logistics and Quality functions for seamless experience of customers and stakeholders
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
3
3
Languages
Work History
Operation - Key Account Manager
WIZ Logtec India Private Limited
03.2024 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Strengthened client relationships through regular communication and effective problem solving.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
Assistant Manager
Mainfreight India Private Limited
08.2023 - 03.2024
- Handling end to end export operations for FCL & LCL shipments
- Ensuring rates are quoted to overseas offices to win the business
- Ensure timely shipments update on Cargowise portal
- Timely billing to customer with profit / loss analysis
- Liaise with the shipping lines & co-loaders for the
Lead Associate - Ocean Procurement & Operations
WIZ Freight (Radar Ventures Private Ltd)
06.2021 - 06.2023
- Handling end to end export operations for the West Region
- Handled entire branch's vendor of CHA, CFS, Warehousing and Transportation (3PL activities)
- Defining the road map and local strategies for Ocean Export Freight product in line with the regional business environment and ensuring their implementation in accordance with the organization's overall objectives and goals
- Developing strong relationships with the Shipping Lines / NVOCCs / CoLoaders & Partner 3PL players / customers by frequent meetings and social interaction with external stakeholders
- Working on several strategic project RFQs from potentially big customers that requires end to end product quotation including overseas agent coordination
- Building an organized system to have an updated market information and frequently sharing with the Management & sales team
- Building the SOP to ensure that management guidelines in respect to operational deliveries are followed and achieved
- Monthly data analysis & reporting to the management to have the overview of monthly figures (Revenue, GP, TEU's executed)
Customer Service Executive - Export
BTJ Logistics PVT LTD. (Freightwalla)
01.2020 - 05.2021
- Managing shipment life cycle for Door/port/end-to end solutions in ensuring clients buying, sourcing and shipping needs
- Handling agent nomination shipments (LCL/FCL, Air Shipments)
- Managing trucking, customs clearance as per the clients requirement
- Coordinating with the TECH team for the continuous improvement of portal which leads to the better customer experience
Operation Liaison
Cogo Freight PVT LTD.
05.2018 - 11.2019
- Managing shipment life cycle for Door/port/end-to end solutions in ensuring clients buying, sourcing and shipping needs
- Ensuring seamless experience for the clients by working closely with the sourcing and quality teams and delivering on time performance by monitoring customer/vendor deliverables
- Providing customers a transparent and seamless experience by adding value to the overall provided solutions
- This include clients with their post shipment documentation and payment needs
- Vendor identification and development for across segments (Customs clearance and transportation) delivering cost targets and SLA's
- Continuous performance monitoring against SLA's and service deliveries
Customer Service Executive
Damco India PVT LTD
09.2015 - 04.2018
- Handling documentation process for clients like H&M, VF and ensuring all booking FCR / CLR /are done using Shipper portal
- Ensuring timely dispatch of documents so that the customer can process smoothly with the cargo clearance
- Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
- Closely collaborate with other teams within and across Station/DOC
- Standard Adherence: Adhering to process in line with the agreed execution Standards and customer specific IOP's and monitor respective KPI's
- Business growth: Identify and execute up-selling opportunities; Driving value through the network
Customer Service Executive
MAERSK Global Service Centre
03.2013 - 07.2015
- Vessel submission to customs for Brazil
- Uploading originals on website to customer
- Manage the training and development of new recruiters
- Doing the assigned job according to the profile
- Thorough understanding of Maersk Line internal systems which include: GCSS, MARS, GSIS, RKEM
Education
Bachelor of Commerce -
Mumbai University - SM Shetty College
Skills
- Business Process Improvement
- Vendor Management
- Key Account Management
- Data Analysis
- MS OFFICE
Timeline
Operation - Key Account Manager
WIZ Logtec India Private Limited
03.2024 - Current
Assistant Manager
Mainfreight India Private Limited
08.2023 - 03.2024
Lead Associate - Ocean Procurement & Operations
WIZ Freight (Radar Ventures Private Ltd)
06.2021 - 06.2023
Customer Service Executive - Export
BTJ Logistics PVT LTD. (Freightwalla)
01.2020 - 05.2021
Operation Liaison
Cogo Freight PVT LTD.
05.2018 - 11.2019
Customer Service Executive
Damco India PVT LTD
09.2015 - 04.2018
Customer Service Executive
MAERSK Global Service Centre
03.2013 - 07.2015
Bachelor of Commerce -
Mumbai University - SM Shetty College
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