Oswald Mendonca
Digital specialist
Mumbai
Summary
High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offers 8 years of leadership in digital industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.
Overview
20
20
years of professional experience
2014
2014
years of post-secondary education
Work History
Associate Vice President
Kotak Mahindra Bank Limited
02.2023 - Current
- Head of contact center for kotak HL team
- Working with Pan India RM's for HL disbursements
- Review with Zonal heads for zone wise business
- Drove digital transformation efforts within the organization, leveraging emerging technologies to streamline workflows, improve communication channels, and enhance overall productivity.
- Implemented data-driven decision-making practices to inform business strategy and optimize performance metrics across all departments.
Senior Manager
Thomas Cook Ind Ltd
03.2019 - 02.2023
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Worked as a client for sales outsourced business
- Set up in house call center within thomas cook for non holidays business
Team Manager
Conneqt Business Solutions
08.2016 - 03.2019
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Managing and directing performances of 6 TL's and 150+ associates
Assistant Manager
Oriental General Trading INC
01.2015 - 04.2016
- Directed, supervised and coordinate activities of employees engaged in ensuring smooth operations for following departments for finance, sales coordination, logistic and banking
- Supervising receivables and payables team for timely cash flow
- Meeting up customers along with sales team to check on service provided
Lead Advisor
Tech Mahindra Business Services Ltd
03.2007 - 12.2014
- Operations Responsibility as an Executive in CS Operations & Finance Team
Operations Executive
IBM Daksh Business Process Services Private Ltd
08.2006 - 11.2006
- Solving tech issues as contact center executive for UK customers
Senior Customer Service Associate
ICICI One Source, UK Onetel
04.2005 - 07.2006
- Responsible for achieving monthly sales targets for various products and services offered by process
Education
MBA/PGDM - Finance
PN Welingkar Management (Top B School)
Mumbai, MHBachelor of Commerce - undefined
University of Mumbai
Skills
Organizational development
Sales strategies and planning
Cross-functional communication
Process improvement
Team Management
Timeline
Associate Vice President
Kotak Mahindra Bank Limited
02.2023 - Current
Senior Manager
Thomas Cook Ind Ltd
03.2019 - 02.2023
Team Manager
Conneqt Business Solutions
08.2016 - 03.2019
Assistant Manager
Oriental General Trading INC
01.2015 - 04.2016
Lead Advisor
Tech Mahindra Business Services Ltd
03.2007 - 12.2014
Operations Executive
IBM Daksh Business Process Services Private Ltd
08.2006 - 11.2006
Senior Customer Service Associate
ICICI One Source, UK Onetel
04.2005 - 07.2006
Bachelor of Commerce - undefined
University of Mumbai
MBA/PGDM - Finance
PN Welingkar Management (Top B School)
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