Pallavi Kurhe
Real Estate- Sales Manager
Pune
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sales & Marketing Manager- Real State
Reality Headquarters
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Maintained accurate records of all client interactions within the company's CRM system.
- Provided training sessions for colleagues on best practices.
- Developed strategies to attract new customers while retaining existing ones.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
Asst.Manager - Sales & Marketing
Prop Solutions 4 U Pvt Ltd
06.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
- Created marketing materials such as flyers, brochures and postcards to promote properties listed by the company's agents.
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
Relationship Manager - Sales Champion
NoBroker.com
06.2021 - 06.2023
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Maintained accurate records of all client interactions within the company's CRM system.
- Provided training sessions for colleagues on best practices.
- Developed strategies to attract new customers while retaining existing ones.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Duty Manager
Sahab Resort and Spa, Managed by Al Nahda
10.2019 - 09.2020
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
Assistant Rooms Manager
Larisa Wellness Resort
10.2018 - 07.2019
- Optimized room inventory by coordinating closely with housekeeping, maintenance, and front desk departments.
- Supported the Rooms Division Manager in developing strategic plans for continuous improvement in guest services standards.
- Developed strong relationships with guests by providing personalized service and going above and beyond to meet their needs.
- Boosted efficiency in room assignment process through effective collaboration with the reservations team on booking forecasts and special requests.
Front Office Duty Manager
Raddison Hotel
05.2018 - 10.2018
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained effective communication between all hotel departments for optimal interdepartmental collaboration and overall operation efficiency.
- Promoted upselling strategies among staff members, resulting in increased revenue from room upgrades and additional services.
- Spearheaded initiatives for improving employee morale which led to increased productivity within the front office team.
Front Desk Receptionist
Fanar Hotel
03.2016 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Ambassador
Sofitel BKC
09.2014 - 08.2015
- Facilitated smooth communication between departments to address guest needs and resolve issues swiftly.
- Provided exceptional customer service, leading to positive online reviews and increased return visits from guests.
- Maintained a professional and welcoming environment, addressing guest inquiries and concerns promptly.
- Increased guest loyalty by creating personalized experiences and anticipating individual needs during each interaction at the front desk.
- Contributed to revenue growth by promoting hotel services and upselling room packages when appropriate.
Front Desk Associate
Movenpick Hotel & Spa
12.2012 - 06.2014
- Supported event planning initiatives by liaising between clients and hotel departments for successful execution of events held at the property.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process..
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Office Associate
Noorya Hometel (A Sarovar Group of Hotel)
05.2011 - 03.2012
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Science - Hospitality
NIBR College
Pune 05.2009 - 07.2011
Associate of Science - Science Education
RBNB College
Shrirampur 07.2005 - 05.2007
High School Diploma -
BRKKV High School
Shrirampur 06.2004 - 07.2005
Skills
Team Leadership
MS Office
Salesforce Management
Problem-solving abilities
Schedule Preparation
Lead Generation
Business Planning
Verbal and written communication
Customer Relationship Management (CRM)
Business Development
Performance Management
Strategic Planning
Operations Management
Team Leadership
Accomplishments
- Best groomed Female
- Legend of the Year
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Certification
Rising star of the year & Best Performer
Interests
Watching
Yoga & Meditation
Cooking
Timeline
Sales & Marketing Manager- Real State
Reality Headquarters
06.2024 - Current
Rising star of the year & Best Performer
03-2024
Asst.Manager - Sales & Marketing
Prop Solutions 4 U Pvt Ltd
06.2023 - 04.2024
Relationship Manager - Sales Champion
NoBroker.com
06.2021 - 06.2023
Duty Manager
Sahab Resort and Spa, Managed by Al Nahda
10.2019 - 09.2020
Assistant Rooms Manager
Larisa Wellness Resort
10.2018 - 07.2019
Front Office Duty Manager
Raddison Hotel
05.2018 - 10.2018
Front Desk Receptionist
Fanar Hotel
03.2016 - 10.2017
Front Desk Ambassador
Sofitel BKC
09.2014 - 08.2015
Front Desk Associate
Movenpick Hotel & Spa
12.2012 - 06.2014
Front Office Associate
Noorya Hometel (A Sarovar Group of Hotel)
05.2011 - 03.2012
Bachelor of Science - Hospitality
NIBR College
05.2009 - 07.2011
Associate of Science - Science Education
RBNB College
07.2005 - 05.2007
High School Diploma -
BRKKV High School
06.2004 - 07.2005
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