PALLAVI N. PATIL

Dangerous Goods, Compliance Operations

• People Management & Performance Coaching
  Mentored and managed a 15-member operational team , creating structured weekly/monthly KPI dashboards and delivering consistent performance feedback — directly contributing to high-quality output and team ramp-up efficiency .
• Product Safety & Dangerous Goods Classification
  Served as a designated specialist for Product Safety , classifying dangerous goods based on UN/IATA/IMDG/ADR regulations and SOPs — ensuring 100% regulatory compliance while minimizing customer and operational risks.
• Data-Driven Automation & Reporting
  Designed automated, scalable Excel-based reporting tools for large datasets, significantly reducing manual work and improving accuracy — demonstrating strong data analysis and automation capabilities crucial for tech-driven operations.
• Cross-Functional Stakeholder & Program Management
  Acted as the single point of contact across multiple business lines , handling SLA performance, escalations, SOP updates, and milestone tracking — showcasing strengths in stakeholder communication, ownership, and program execution .

• Claims Lifecycle & Provider Support Excellence
  Delivered full-spectrum claims support for NY providers (submission, pricing, resolution). Utilized ITSM workflows and ticketing protocols to track and resolve issues efficiently and consistently within SLA.
• High-Dollar Claims Review & Compliance Auditing
  Reviewed million-dollar healthcare claims and audited transactions across accounts payable/receivable . Applied ITIL-aligned controls and compliance checklists to ensure claim integrity and documentation accuracy.
• Multi-Platform Systems & SQL/Data Analysis
  Worked across 12–15 Citrix-hosted applications , analyzing data using SQL and Excel for claim pricing and service validation. Contributed to cloud-based inventory and claim management systems for operational efficiency.
• Process Optimization & Strategic Improvements
  Implemented workflow enhancements using data insights and audit feedback. Developed performance improvement plans based on ITIL incident and problem management principles , leading to improved resolution time and higher customer satisfaction.

• Global Fare Filing & Pricing Expertise
  Deep knowledge of ATPCO , Sabre, Amadeus, and regional fare regulations. Successfully managed fare uploads and code-share/interline pricing for multiple countries and airlines.
• Financial Operations – AR/AP Management
  Hands-on experience in invoice processing, account reconciliation, and transaction auditing , ensuring financial accuracy and on-time payments.
• Advanced Excel & Analytical Reporting
  Built automated reports and spreadsheets to track fare trends, performance metrics, and price analysis — contributing to better decision-making in revenue management.
• Multisystem & High-Volume Workflow Handling
  Operated across multiple systems and tools simultaneously, with high attention to detail and deadline management, ensuring consistent data quality and revenue impact .

• Strategic Marketing Initiatives
  Led high-impact brand activation efforts using digital and offline strategies, resulting in increased visibility and improved customer acquisition.
• Data-Driven Market Insights
  Leveraged market and competitor insights to optimize pricing models, product messaging, and demand planning .
• Sales Growth Through Omnichannel Execution
  Boosted B2B and B2C sales by launching effective promotional strategies across various points of sale, including retail and e-commerce.
• Collaborative Brand Development
  Played a key role in shaping brand presentation and product-market fit through interdepartmental coordination and user insight integration .