Pallika

Project 1 - Renewal Conversion Analytics (ICICI Lombard)

• Implemented portfolio selection models using CIBIL scores, challan data, and claim history.
• Built dashboards to monitor profitability and support leadership decisions.

Project 2 - Underwriting Automation Platform (HDFC ERGO)

• Partnered with IT to design and test automation tools for underwriting workflows.
• Reduced fleet underwriting time by 25% through process digitization.
• Delivered CR requirements for new product launches and partner integrations.

Project 3- CRM Query Resolution System (HDFC ERGO)

• Designed Motor SOPs to streamline query handling.
  
• Improved CRM closure rate significantly, enhancing customer satisfaction.

Project -4 Facultative Data Management (Future Generali)

• Streamlined reinsurance data reporting, cutting turnaround time by 20%.
• Coordinated with finance and IT for claim note reconciliation and monthly reporting.

• Analyzed large OEM pricing datasets monthly to identify trends, patterns, and actionable insights
• Developed Power BI dashboards for pricing analysis (SLR, OR) to support data-driven business decisions
• Collaborated with 5+ cross-functional teams to build renewal conversion analytics models using CIBIL, claims, and challan data
• Conducted monthly performance reviews with major OEM partners (Kia, Tata, Mercedes, Maruti, VinFast) to identify issues and improve portfolio performance

• Developed automated tools for high value vehicle, fleet quotations, raters, and RFQs, reducing turnaround time by 25%
• Collaborated with cross-functional teams to analyze data for fleet pricing and tender submissions
• Conducted UAT testing for 10+ OEM partners, resolving issues impacting DPF integration and product performance
• Designed motor SOPs ensuring regulatory compliance, reducing CRM queries, and improving service efficiency
• Mentored sales and marketing teams on product booking and endorsement processes
• Performed digital testing and quality analysis for product launches to ensure compliance and operational efficiency

· Managed end-to-end underwriting for Property, Engineering, WC, and Package policies within TAT.

• Conducted loss ratio analysis models (IMD, make-model, claim size) to refine underwriting parameters and improve profitability.

• Led branch audits for underwriting quality; ensured compliance across regional offices. Prepared reports, dashboards, and audit documentation

• Developed competitive quotations and monitored renewal conversions for high-value portfolios.

• Met with brokers and corporate clients to address technical queries and support business retention.

• Managed facultative reinsurance finances with GIC and international brokers.

• Prepared audit and IRDAI reports, borderaux data, and claim settlements within defined timelines.

• Coordinated with finance for claim note reconciliation and monthly reporting.