Parag Joshi
IT Delivery Head
Mumbai
Summary
Forward-thinking Delivery Manager with 22 years of experience, equipped to handle large-scale delivery planning and execution. A leader with excellent negotiation and liaison skills, with a pragmatic, focused approach to achieving goals and delivering business results. Trains, mentors and motivates staff for maximum performance.
Overview
2
2
years of post-secondary education
Work History
Delivery Head
- Complete end to end delivery ownership including CTB and RTB activities for all global services within Liquidity SVS Global Liquidity Service - Live in 50+ markets Global deposit Rate Engine – Live in 40+ markets - SaaS based
- Liquidity Investment solution – Live in 10+ markets – SaaS based
- Cash Flow Forecasting – live on 10+ markets
- Liquidity Management dashboard – Live on 10+ markets Experience of rolling out vendor platforms (Both On-Premise and SaaS based) and integrating them within HSBC Lead team of 45+ members across India, China and UK
- Total budget of circa 14M for 2022, with proven track record of financial discipline Experience of leading large upgrade and migration projects like – GDRE migration from on-premise to SaaS based service Global liquidity Service – Currently leading major multiyear upgrade program from WAS/Oracle based architecture to IKP/VM based architecture with 50+ micro services Adapt new ways of working including adaption of agile, automation etc.
- Adaption of new technologies within team like ruby on rails, PostgreSQL, IKP, Micro services, etc.
- Up-skilling – Created comprehensive up-skilling plan for entire staff to cover new technologies, soft skills, etc.
- Proven track record of effectively interacting with senior business and IT leadership on key topics and decision points
- Exposure and experience of evaluating new software’s with vendor via RFP process
- Exposure and experience of negotiating key deals with vendors for new software licenses, support arrangements etc
- Experience of facing group audits.
- Managed multiple projects simultaneously, ensuring timely delivery of all tasks and milestones
IT Service ownership
- Hands on experience of putting new services live within bank
- Experience of working on processes like ITSA, PLADA, SCOTT and HELIOS
- Experience of ITSO role for Global Tier 1 services
Delivery and production support
- Vast experience of handling production support for Tier -0 and Tier -1 services
- Experience of communicating with senior business stakeholder during critical incidents Hands on experience of handing critical incidents on Tier-0 or Tier-1 services Lead large ever-greening and service stability projects
- Lead large in house development teams for Tier – 0 service
- Keen focus on delivering changes in challenging environment.
- Experience of working with diverse teams across different cultures and nationalities Ability to build working relationship across diverse teams like support, business, vendor partners etc
- People oriented and in general like to work with people.
Education
Masters in Computer Management - Information Technology
MES College
Mumbai, India 04.1999 - 04.2001
Skills
Timeline
Masters in Computer Management - Information Technology
MES College
04.1999 - 04.2001
Delivery Head
IT Service ownership
Delivery and production support
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