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Information Technology (IT) & Tolling professional with 13+ years of experience across toll operations, system audit, Intelligent Transportation Systems (ITS)/toll-system installation and technical support. Experienced with Kent and VaaaN Infra Pvt Ltd tolling systems, Toll Management System (TMS), Advanced Traffic Management System (ATMS), Weigh-in-Motion (WIM), Automatic Vehicle Classification (AVC), Toll Lane Controller (TLC), Electronic Toll Collection (ETC), lane equipment, servers, networking, Closed-Circuit Television (CCTV)/Network Video Recorder (NVR), Management Information System (MIS)/audit reporting, troubleshooting, installation, testing, commissioning and Operations & Maintenance (O&M).

Active DoD clearance
Comptia Security +se
Emass certification
Results-oriented Desktop Support Engineer with Number+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Software and Software user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Competent Job Title well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems.
DOD security clearance active
Comptia Security +ce
Emass
Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Articulate Job Title with Number-year record of finding effective solutions to technical issues through troubleshooting and issue analysis. Proudly certified in Area of certification. Promotes dynamic skills in Skill. Astute Job Title with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.



  Hardworking, capable individual with superior computer skills seeks a job with Samrudh Pharmaceuticals Pvt. Ltd. company as a Desktop Support Engineer to use 3 years of experience in IT.
  Acknowledged for quick learning ability, efficient work performance, customer relationships, conflict resolve, and the ability to work in a team environment in various aspects of the IT field.
  Having 3 years of total IT experience in managing IT infrastructure
  Having 3 years of knowledge on managing windows-based server platform
  Having 3 years of knowledge in hardware trouble shooting
  Work Experience: Working as a desktop support engineer at Samrudh Pharmaceutical Pvt. Ltd. At Boisar- Tarapur MIDC (From 08/01/19 - Till date)


Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Jamf and Intune user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Competent Customer support engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level senior support engineer position. Ready to help team achieve company goals.

Adept Desktop Support Engineer with a proven track record at EMR Solutions Pty Ltd, enhancing system performance and user satisfaction through expert troubleshooting and resolution of complex technical issues. Skilled in hardware and software configuration, alongside a knack for clearly communicating technical information. Achieved significant improvements in help desk ticket resolution times, demonstrating both technical support expertise and exceptional problem-solving abilities.
Professional with robust experience in IT support, well-versed in troubleshooting hardware and software issues, and managing system configurations. Known for strong collaboration skills and ability to adapt to evolving requirements. Adept at providing solutions that ensure optimal performance and user satisfaction. Highly reliable, with focus on achieving results through effective communication and technical expertise.

Desktop Support Engineer with 5+ years of experience providing Level 1 & Level 2 technical support across Windows, Linux, and Office 365 environments. Strong knowledge of Active Directory, ITIL processes, hardware & software troubleshooting, network basics (TCP/IP, DNS, DHCP), and remote support tools. Proven ability to resolve incidents within SLA, support end users effectively, and maintain secure, reliable IT systems. Skilled in ticketing systems, system deployments, and user training. Seeking to contribute technical expertise to a dynamic IT team.

Parvez Shaikh

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Desktop Support Engineer

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BCS Computer Science - Computer And Information Sciences

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Gamer,Content Creator,Esports Player

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Desktop Support Engineer

BCS Computer Science - Computer And Information Sciences

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