Pavan Pandey
Mumbai
Summary
Seasoned Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering 14 years of experience in service and sales.
Overview
14
14
years of professional experience
Work History
Territory Manager
Bluestar Ltd
07.2017 - Current
- Achieving RT & TAT 90% as per Gold standard service KPI.
- Achieving 100% PMS for the month.
- Leading team size of 3nos senior engineers to handle AMC customers who are having screw, scroll, centrifugal chillers as well as VRFs.
- Working with vendors and suppliers to support timely delivery of products and services for low side equipments such as AHU, FCU, PUMPS & Fans.
- Achieving sales target through chiller spares sales along with repair business.
- Handling Retrofitting business for less than 1CR job
- Handling Warranty conversion for VRFs and Scroll chillers.
AMC Execution- Sr. Engineer
Voltas Ltd
03.2015 - 05.2017
- Achieving AMC retention 90% as per ABP
- AMC booking, billing and collection for chillers, VRFs and low side equipments
- Warranty conversion for chillers and VRFs.
- Retrofit and Repair business
- Generation of AMC leads from lost customer and converting into business with 30% strike rate
- Liquidation of o/s and to maintain 90 days DBO
System Service Engineer
Blue Star Limited
07.2011 - 03.2015
- Preventive maintenance of screw, centrifugal and Turbocor chillers of Blue-star, York and Danfoss make.
- Attending breakdown calls with response time of 24 hours and TAT time of 48 hours.
- To reduce the maintenance cost by providing cost effective solutions and performance evaluation
- To reduce the MATCON (material consumption) throughout the AMC period.
- Dealer/business associate performance evaluation
- To overhaul the SCREW compressors of HANBELL whenever failure has been observed.
- Customer relationship management and taking care of escalations
- Handling Spare and R&S business of Gujarat region.
Education
B.tech - Engineering - Mechanical
Kalinga University
Raipur, India01.2017
Diploma - Mechanical
M.H. Saboo Siddik Polytechnic
01.2011
10th -
MKVM Hindi High School
01.2008
Skills
- Operational efficiency
- Service delivery
- Business development
- Negotiation and conflict resolution
- Reporting and documenting
- Active listening
- MS office
- Excellent communication
- Vendor management
- Verbal and written communication
- Sales strategy
Languages
HINDI
ENGLISH
MARATHI
GUJARATI
Hobbies and Interests
Reading Novels, Exploring New Places
Timeline
Territory Manager
Bluestar Ltd
07.2017 - Current
AMC Execution- Sr. Engineer
Voltas Ltd
03.2015 - 05.2017
System Service Engineer
Blue Star Limited
07.2011 - 03.2015
Diploma - Mechanical
M.H. Saboo Siddik Polytechnic
B.tech - Engineering - Mechanical
Kalinga University
10th -
MKVM Hindi High School
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