Summary
Overview
Work History
Skills
PROJECTS UNDERTAKEN
Certification
TECHNICAL TOOLS
Timeline
Generic

Pavitra Kharat

Pune

Summary

A versatile & goal-oriented professional with nearly 5 years of experience in Business Analysis, Salesforce Admin, Salesforce Integrations, Salesforce Developer, Project Management, Techno-Functional Operations, Product Development, Client Engagement, Stakeholder Management with proven track record of delivering consistent business results through adept leadership and application of sound management practice across established organizations in Pune.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Salesforce Business Analyst /Salesforce Consultant

Globant
11.2024 - Current
  • Identified issues, analyzed information and provided solutions to problems.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Managed the translation and localization of the Salesforce organization and community portal into three languages, ensuring consistency and quality across all user interfaces.
  • Administered user lifecycle processes and maintained system access controls.
  • Executed high-volume data imports.

Salesforce Business Analyst

Bolt Innovative Transformations
06.2021 - 11.2024


  • Delivered successful projects across Salesforce Service, Sales & experience cloud.
  • Implemented Salesforce BOT with Einstein AI.
  • Excellent Salesforce integration experience, Integrated with 20+ application across tenure.
  • Implemented Salesforce DevOps practices through Flosum to enhancing collaboration between development and deployment teams and reducing deployment time.
  • Experienced Integrated with Payment gateways, WhatsApp and NetSuite(ORACLE).
  • Leading support team & SPOC for Admin activities as well.
  • Drafted Business Requirement Documents (BRD) by gathering requirements from product owner /stakeholders, planning processes, identifying risks, and performing gap analysis.
  • Participating in the design and implementation of new systems or enhancements to existing systems, ensuring alignment with business goals.
  • Mapped requirements, provided solutions, evaluated project scope & finalized project requirements.
  • Analyzed change impacts with existing structure & implemented adjustments with business teams.
  • Collaborated with product owners to refine the roadmap and capture user requirements.
  • Conducted refinement sessions to enhance product backlogs and facilitated scrum meetings.
  • Prioritized tickets in close collaboration with product owners and development leads.
  • Centralized project information using Confluence, utilizing tools like draw.io & MS Visio.
  • Participated in QA testing and User Acceptance Testing.

Service Operations Assistant

Credence
05.2018 - 05.2021

Research Analyst

Salesbuild
07.2017 - 02.2018

Skills

  • Salesforce Platform Expert
  • Einstein AI
  • Salesforce Project Lifecycle
  • Salesforce Integration
  • Project/Product Management
  • Salesforce Admin
  • MuleSoft
  • Business Analysis & Consulting
  • Data Migration
  • Project Planning & Execution
  • Stakeholder Management
  • Business Process Mapping
  • Team Building & Leadership
  • Salesforce Orgs Translations
  • Reports & Dashboards

PROJECTS UNDERTAKEN

  • Intertek Source Clear - Salesforce Community Cloud & Service Cloud
  • Metropolis Healthcare - Salesforce Service Cloud & Sales Cloud
  • Metropolis Healthcare -Salesforce Einstein BOT
  • Metropolis Healthcare - Salesforce Community/Experience Cloud
  • National Grid - Salesforce Admin
  • M1 Singapore -Vlocity Sales Console

Certification

  • Salesforce Admin Certified
  • Salesforce(Vlocity) Developer
  • Salesforce AI Associate

TECHNICAL TOOLS

  • JIRA and Confluence / ZOHO
  • MS Visio, Draw.io, Miro Board
  • Power BI
  • Agile Methodology
  • BRD, FSD, Use Case Summary
  • Test Cases Management
  • Initiatives/Epics/Stories Creation
  • Process Flow Diagram Designing

Timeline

Salesforce Business Analyst /Salesforce Consultant

Globant
11.2024 - Current

Salesforce Business Analyst

Bolt Innovative Transformations
06.2021 - 11.2024

Service Operations Assistant

Credence
05.2018 - 05.2021

Research Analyst

Salesbuild
07.2017 - 02.2018

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Pavitra Kharat