Microsoft Excel
Prashant Pawar
Key Account Manager
Pune
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
2
2
Certificates
Work History
Key Account Manager
Teachmint
4 2022 - 08.2023
- Built and maintained strong relationships with key accounts, including schools, colleges, and other educational organizations.
- Identified opportunities for account growth and developed strategies to maximize annual recurring revenue (ARR).
- Executed upselling and cross-selling initiatives, resulting in a 25% increase in average account value.
- Proactively managed customer engagement to reduce Churn rate and improve Net Promoter Score (NPS)
- Developed account plans and strategies to achieve renewal sales targets and overall business objectives
- Achieved an 80% user adoption rate, facilitating smoother transitions and better customer outcomes.
- Achieved a 90% issue resolution rate within the first 24 hours, significantly boosting customer satisfaction.
Portfolio Manager
Square Yards
10.2021 - 03.2022
- Team Handling: handling team of 8 business development executives.
- Assign leads, monitor each BDE's daily KRA, and assist them in meeting their goals and daily input requirements.
- By providinga variety of appropriate investment products, we minimize risk exposure and diversify client portfolios.
- Collaborated with team members to develop innovative sales strategies, resulting in 30% increment in target achievements.
- Responded via telephone and email to questions regarding property pricing , commissions, and property visits.
Key Account Manager
Vedantu Innovation Private Limited
04.2019 - 01.2021
- Contributed to student enrollment and retention initiatives.
- Ensured high levels of customer satisfaction by addressing inquiries, resolving issues promptly, and providing accurate information professionally.
- Managed student accounts, including billing, invoicing, and collections.
- Provided comprehensive support and guidance to students, addressing inquiries and offering assistance with classes, scholarships, and financial options.
- Increase overall business by 23% through upselling and renewals.
Business Development Executive
Vedantu Innovation Private Limited
08.2018 - 04.2019
- Identified and nurtured new leads, leveraging various channels including cold calling (CC), email marketing (EM), and social media outreach (SMO).
- Successfully converted prospects into qualified sales opportunities (QSO) through targeted engagement strategies.
- Consistently met or exceeded monthly targets and quarterly revenue targets (QRT).
- Executed proactive outreach, lead qualification, product demos, negotiations, and closures to drive revenue generation.
- Consistently two times awarded for 150% target achievements
- Two times in V-Achievers club ( 5 lakh +Club)
Education
Bachelor of Technology - Computer Science
Swami Vivekanand College of Engineering
Indore 08.2015 - 06.2019
High School Diploma -
Shri Vaishnav Higher Secondary School
Indore 04.2014 - 05.2015
High School Diploma -
Shri Vaishnav Higher Secondary School
Indore 04.2012 - 03.2013
Skills
Account Management
undefinedAccomplishments
- Provided effective training and onboarding support to key account users, leading to a 30% increase in product adoption rates
- Secured favorable terms and pricing in contract negotiations, contributing to a 10% increase in profit margins.
- Executed upselling and cross-selling initiatives, resulting in a 25% increase in average account value.
- Enhanced Net Promoter Score (NPS) by 15 points through proactive customer engagement and superior service delivery.
- Awarded for the V-Achievers ( 5 Lakh per month) Club in vedantu innovations
Certification
Power BI and DAX by Tech tip 24
Timeline
Power BI and DAX by Tech tip 24
05-2024
5 Days Workshop by Jobaaj,com on Data Analytics
05-2024
Portfolio Manager
Square Yards
10.2021 - 03.2022
Key Account Manager
Vedantu Innovation Private Limited
04.2019 - 01.2021
Business Development Executive
Vedantu Innovation Private Limited
08.2018 - 04.2019
Bachelor of Technology - Computer Science
Swami Vivekanand College of Engineering
08.2015 - 06.2019
High School Diploma -
Shri Vaishnav Higher Secondary School
04.2014 - 05.2015
High School Diploma -
Shri Vaishnav Higher Secondary School
04.2012 - 03.2013
Key Account Manager
Teachmint
4 2022 - 08.2023
Software
Power BI
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