MS Office Suite
Pinaq Dudhwala
Banker | Financial Crime & Payments Risk Management Professional
Mumbai
Summary
Successful Executive with over 28 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Adept at strategic planning and visionary leadership, I spearheaded fraud risk management initiatives at ICICI Bank Limited, achieving significant growth and enhancing risk identification processes. My expertise in project management and fostering strong stakeholder relationships has consistently driven performance improvement and organizational excellence, positioning me as a dynamic leader in challenging environments.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Leadership - Payment & Lending Risk Management
ICICI Bank Limited
Mumbai
06.2015 - Current
- Expert on all aspects of Fraud Risk Life cycle Including Prevention, Detection (Monitoring), Investigations, Regulatory Reporting, Compliance, and Customer Awareness. Build and led the multidisciplinary team of 250+ employees across domain of fraud risk management/geographies
- Conceptualized, co-designed, planned, created, tested and implemented various anti-fraud solutions/systems for prevention and detection of varied categories of frauds across banking business domain to produce high quality systems to meet and exceed customer expectations.
- A proponent of using technology as an enabler and a tool to improve efficiency and effectiveness in operations leading to quantifiable benefits to the organization.
- Subject matter expert and finance professional skilled in Payments, Fraud Investigations, Business Relationship Management, Risk Management, Digital Lending, Credit Risk and Analytics.
- Developed and executed strategic plans to achieve organizational business growth aspects while balancing ease of convenience and risk
- Mentored and guided employees, fostering a culture of continuous learning and skill development.
- Leveraged data and analytics to make informed decisions and drive business improvements by removing bottlenecks to streamline existing processes.
- Identified fraud trends and assessed opportunities to improve processes and execution.
- Collaborate and work closely with key stakeholders like various department of RBI, i4C, Ministry of Home Affairs, Department of Financial Services and Law Enforcement Authorities at industry level in combating crime and fostering long-term partnerships.
- Actively involved in preparation of Fraud Monitoring Committee presentation/ board notes on a quarterly basis
Head Fraud Risk Assessment and Prevention
ICICI Bank Limited
05.2012 - 06.2015
- Facilitated fraud risk process reviews and walkthrough of various corporate and retail products, policies and procedures as part of a continuous improvement effort aimed at reducing overall levels of exposure to both financial losses and reputational damage.
- Implemented Fraud Risk Assessment by Design at the product, process, and policy as a risk grid matrix to weed out gaps at at inception stage based on likelihood, impact and residual risk.
- Conceptualized and implemented Fraud Risk Registry of all high, medium and low risk processes across banking products
- To conduct fraud review councils with each business lines on a quarterly basis and present trends, patterns, lapses, recommend preventive steps and track each actionable to logical closure
- Self-motivated, with a strong sense of personal responsibility, Excellent communication skills and Proven ability to learn quickly and adapt to new situations.
National Risk Manager
ICICI Bank Limited
Mumbai
05.2009 - 05.2012
- Leading a highly motivated Customer Complain and Dispute Management (CCDM) Team of 40+ Bank employees, 80+ Vendors and 500+ executives
- Conducting CCDM investigations in a time bound manner for Card Issuing and Acquiring line of business and taking it to logical closure
- Enhanced risk identification processes for early detection and mitigation of potential threats.
- Developed strong relationships with internal and external stakeholders, promoting a culture of risk awareness and accountability.
- Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
Regional Head - Risk Containment Unit
ICICI Bank Limited
Mumbai
06.2005 - 05.2008
- Managing onboarding Risk for Retail Assets and Liability products, Agribusiness and priority sector lending, Small and Medium Enterprise Loans.
- Enhanced risk identification processes of customer documentation and profile for early detection and mitigation of potential threats.
- Day to Day Operational activities related to Team and Vendor management, Conducting Mystery Shopping Activities and Quality deep test checks for Contractual Staff, Third Party Entities and Distribution channels
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
- Fostered a culture of continuous improvement in risk management, encouraging feedback from employees to identify areas for enhancement.
Area Manager - Risk Containment Unit
ICICI Bank Limited
Mumbai
05.2003 - 05.2005
- Mitigating onboarding risk by eye balling applications/documents and sample documents having red flags indicators for enhance due diligence.
- Investigate assigned cases to understand modus operandi, fraud perpetrator and conduct fraud examination of suspected entities.
- Report writing, Identify process lapses, Examine Staff accountability, TPE and also suggest Preventive, Detective, Punitive, Compensating controls and ensure logical case closure.
- Enhanced risk assessment accuracy by conducting thorough investigations and analysis of potential hazards.
- Facilitated communication and inputs between departments/central teams for risk control policies and guidelines, fostering a culture of safety within the organization.
- Collaborated with Credit Underwriting, Debt Collection teams to develop risk mitigation strategies for various operational areas.
- Supported cross-functional teams in identifying project-specific risks, contributing to overall project success rates.
- Evaluated vendor performance to ensure adherence to established risk control standards and practices.
Area Sales Manager
ICICI Bank Limited
03.2000 - 04.2003
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
Sales Manager
GE Countrywide Consumer Financial Services Limited
03.1997 - 02.2000
- Developed strong distribution of 300+ partners and foster relationships with key decision-makers in the assigned territory to boost top lines.
- Lead a highly motivated team of 200+ feet on street executives for improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
- Established successful account relationships by building rapport and maintaining consistent communication.
Sales Officer
ATCO Product Limited
08.1996 - 02.1997
- Boosted sales performance by identifying and targeting high-potential leads.
- Responded to customer needs by answering questions and providing detailed information about Industrial Electronic Weighing Scales, scientific study of the cost benefit analysis related with pilferage/wastage of raw material in the entire supply chain management for loss aversion
- Cultivated strong relationships, establishing trust and loyalty among clients. Enhanced customer satisfaction with timely follow-ups and personalized service.
Education
MBA - Marketing Management
North Maharashtra University
Jalgaon, India 07.1994 - 07.1996
Bachelor of Science - Physics
Maharaja Sayajirao University
Vadodara, India 07.1991 - 05.1994
Skills
Enterprise-wide Fraud Risk Management
Payment/Deposit (Money Mules) Transaction Monitoring
Investigation, Cyber Frauds
Project management (EFRMS)
Risk and Control
Visionary and Cross Functional Team Leadership
Fraud Analytics, Analysis and Artificial Intelligence Tools
Strategy Thinking, Ideation, Planning & Implementation
Performance improvement
Software
Certification
Association of Certified Fraud Examiners
05-2012
Certified Anti Money Laundering Specialist
05-2013
Additional Information
I have worked and delivered various projects related to Enterprise-wide Fraud Risk Management Solutions in the domain of
Payments and Cards Domain
- Real Time Enterprise-wide Fraud Risk Management Solutions (EFRMS)
- Payment Monitoring (Outward)
- Deposit Monitoring (Inward) for Mule Prevention/Detection
- Integration of real time EFRMS with
- Behavioral Biometric Solution (Web/SDK channels)
- Machine Finger Print Solution
- Interactive Voice Response Auto Calling System for alert disposition of Red Flag Indicator
- Implementation of Payment Network Systems/Services
- Real Time AI/ML Anti SMS -phishing solution
- DMARC (Domain based Message Authentication, Reporting and Conformance) {DKIM + SPF}
- Off-line Algorithms for Mule Detection
- Robotic Process Automation to Report, Investigate and Closure of Central Payment Fraud Information Registry Cases
Lending Domain
- Conceptualize and implemented customer onboarding fraud risk-based workflow and operating platform
- Integrated Facial Recognition System to detect repeat offenders with negative library
- Optical Character Recognition Rule Engine integrated with operating workflow platform (WIP)
- Hunter Service integrated with operating workflow platform
- Designed algorithm to catch syndicate, setup companies involved in round robbing, circular trade or related party transactions
Treking
I have personally experienced the change and self discovery from the learning gain out of my trekking hobby in the mountains of Sahyadri ranges in Maharashtra. No doubts the great outdoors has cultivated passion for exploration in the challenging and extreme conditions, resilience, teamwork , and problem-solving and adaptability skills. This hobby reflects as as source of skill development, commitment to personal growth, physical fitness, and an appreciation for nature mother earth.
Reading
I love to read books on different subject varying from spirituality to self help management books. This helps me to develop critical thinking, analytical skills, and creativity through engagement with thought-provoking books having varied perspectives. It enhances communication and writing skills by broadening vocabulary and understanding narratives and ideas. I am a strong advocate for lifelong learning, leveraging reading to stay informed and inspired.
Timeline
Leadership - Payment & Lending Risk Management
ICICI Bank Limited
06.2015 - Current
Certified Anti Money Laundering Specialist
05-2013
Head Fraud Risk Assessment and Prevention
ICICI Bank Limited
05.2012 - 06.2015
Association of Certified Fraud Examiners
05-2012
National Risk Manager
ICICI Bank Limited
05.2009 - 05.2012
Regional Head - Risk Containment Unit
ICICI Bank Limited
06.2005 - 05.2008
Area Manager - Risk Containment Unit
ICICI Bank Limited
05.2003 - 05.2005
Area Sales Manager
ICICI Bank Limited
03.2000 - 04.2003
Sales Manager
GE Countrywide Consumer Financial Services Limited
03.1997 - 02.2000
Sales Officer
ATCO Product Limited
08.1996 - 02.1997
MBA - Marketing Management
North Maharashtra University
07.1994 - 07.1996
Bachelor of Science - Physics
Maharaja Sayajirao University
07.1991 - 05.1994
Similar Profiles
Audrey YeoAudrey Yeo
Relationship Manager - Corporate and Financial Institutional Banking Group at ICICI Bank LimitedRelationship Manager - Corporate and Financial Institutional Banking Group at ICICI Bank Limited
BHAVNEET KAURBHAVNEET KAUR
DEPUTY MANAGER (II) RETAIL ASSET OPERATIONS at ICICI BANK LIMITEDDEPUTY MANAGER (II) RETAIL ASSET OPERATIONS at ICICI BANK LIMITED
Raja SRaja S
Deputy Manager-2 at ICICI Bank LimitedDeputy Manager-2 at ICICI Bank Limited