Experienced in Supply Chain and Corporate Operations, striving to carve out a distinctive presence within the industry. Possess an MSc in Supply Chain & Logistics Management (2025) from Arden University, Berlin, and an MBA in Hospitality Management. Solid educational background coupled with hands-on experience. Enthusiastic about optimizing processes, adept in leadership, collaboration, and achieving tangible outcomes.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Key Account Manager
Kotak Mahindra Bank
Mumbai
04.2021 - 07.2023
Handled a team of 8 Acquisition managers for sales & Operations.
Developed and customized Salesforce CRM to streamline workflows, improving client tracking and information.
Generated weekly and monthly reports outlining data Analytics for key customer data points and sales matrix.
Developed strong relationships with key stakeholders to identify and address their needs, resulting in a 60% increase in sales.
Collaborated with cross-functional teams to streamline operations and implement tailored supply solutions for clients.
Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
Corporate Sales
Veena World Hospitality
Mumbai
09.2018 - 03.2021
Developed and customized SAP ERP system for operations team including Client data points for MICE Business.
Participated in Sales and Operations Planning meetings to review forecast results, discuss discrepancies, and align on corrective actions as needed.
Coordinated with other departments such as operations, logistics and DMT to optimize guest experiences throughout their tour.
Performed in-store strategic planning by tailoring programs and fact-based sales presentations to customer needs, store demographics and observed consumer base.
Managed end-to-end logistics and inventory planning, ensuring ontime fulfillment and minimizing supply disruptions.
Collaborated with cross-functional teams, providing valuable input on matters of communication technology and procedures during planning phases of operations.
Utilized data analytics to forecast demand, track KPIs, and make data-driven decisions that enhanced service levels.
Streamlined internal communication channels between the corporate sales department and other divisions within the company to ensure seamless collaboration towards achieving common goals.
Resort Manager
Tourism Ministry: Government of Maharashtra
Mumbai
03.2016 - 09.2018
Developed and Handled ERP: Property Management System across Regional Resorts for operations including POS system.
Established procurement process for all MTDC resorts for resort supplies.
Coordinated logistics and delivery schedules across multiple properties, Enhancing service consistency and guest satisfaction.
Negotiated contracts and SLAs with clients and vendors, resulting in Improved margins and operational efficiency.
Managed procurement and inventory for hospitality services, ensuring timely delivery of food, beverages, and guest supplies.
Collaborated closely with other departments, including sales and operations, to ensure seamless integration of route settlement processes within the larger company framework.
Assisted in budget planning and cost analysis for logistics operations, reducing overall expenses.
Managed cross-functional projects aimed at improving overall sales operations and support functions, resulting in better alignment between departments.
Education
Master of Science - MSC in Supply Chain & Logistics Management
Arden University, Berlin
Berlin Germany
05.2023 - 04.2025
MBA - Hospitality Management
YCMOU, Mumbai
Mumbai, India
01.2010 - 01.2012
Bachelor of Hotel & Tourism Management - Hotel & Tourism Management
Mumbai University
Mumbai
01.2005 - 01.2008
Accomplishments
Projects Done at Arden University, Berlin:
Developed a Project to make Maersk's global shipping more Sustainability and profitable based on United Nations Sustainability goals.
Developed a Project study on set up of Maersk's EV charging station at Netherland coastline to support Road lines and Cargo vessels.
Completed a project on Sustainable sourcing and Supply chain by Nestle.
Developed a project on OIT and Robotics used in Warehousing in Logistics at Unilever Global
Professional Achievements:
Increased corporate sourcing by 35% through effectively coordinating with other banking cross functional channels at Kotak HQ.
at Kotak Mahindra bank HQ I had Collaborated with Branch team in the development of Sourcing Corporate insurance business.
Achieved target by sourcing big corporate like TATA rallis through effectively helping with PSP's and Operations team at Veena World Hospitality.
Timeline
Master of Science - MSC in Supply Chain & Logistics Management
Arden University, Berlin
05.2023 - 04.2025
Key Account Manager
Kotak Mahindra Bank
04.2021 - 07.2023
Corporate Sales
Veena World Hospitality
09.2018 - 03.2021
Resort Manager
Tourism Ministry: Government of Maharashtra
03.2016 - 09.2018
MBA - Hospitality Management
YCMOU, Mumbai
01.2010 - 01.2012
Bachelor of Hotel & Tourism Management - Hotel & Tourism Management