Priti Jhaveri
Customer Support, Key Accounts Management
Mumbai
Overview
20
20
years of professional experience
Work History
Customer Support Supply Chain
BBSI PTE LTD
Mumbai
08.2005 - Current
- Order Management - Handling import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing & logistics coordination.
- Commercial Management: maintaining price lists & quotations of all accounts.
- Sales Management: forecasting, pipeline analysis & mapping sales performance.
- Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.
- Customer Service Orientation
Strong focus on meeting customer needs and expectations throughout the supply chain. This skill involves effective communication, responsiveness, and problem-solving, which enhances customer satisfaction and loyalty. - Management Reports: To support SCM & demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.
- Participate in process improvement initiatives to enhance supply chain performance
- Risk Management: Helping organizations anticipate and mitigate risks, such as supply disruptions or market fluctuations, safeguarding business continuity.
- Supplier Relationship Management
Skilled in building and maintaining strong relationships with suppliers. This involves negotiating contracts, managing performance, and ensuring compliance with quality standards, which leads to improved collaboration, reduced costs, and enhanced supply chain resilience. - Logistics Coordination
Proficient in planning and executing logistics operations, including transportation, warehousing, and distribution. This skill ensures timely delivery of products, optimizes shipping routes, and reduces transportation costs, ultimately enhancing customer service and operational efficiency
Education
Bachelor of Arts -
Mithibai College of Arts
Mumbai 04.2001 -
Skills
Integrity, Accountability, Customer Focus, Communicates Effectively, Teamwork
Timeline
Customer Support Supply Chain
BBSI PTE LTD
08.2005 - Current
Bachelor of Arts -
Mithibai College of Arts
04.2001 -
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