Pooja Botule
Pune
Summary
Dedicated and results-driven Cloud Support Engineer with a solid background in managing and troubleshooting cloud-based infrastructure. Proficient in AWS Cloud Platform, with a good understanding of cloud architecture and Linux OS. Proven ability to diagnose and resolve complex technical issues promptly. Adept at collaborating with cross-functional teams and providing exceptional customer support. Eager to contribute technical expertise and commitment to excellence in ensuring the optimal performance of cloud solutions for clients and stakeholders.
Overview
1
1
year of professional experience
Work History
Associate Cloud Support Engineer
Codify Software Services
12.2022 - 02.2024
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
Education
BE - Electronics And Telecommunication
SSBT College of Engineering
Bambhori-Jalgaon05.2018
Skills
- Worked on IAM, EC2, S3, Route53 and other AWS services
- Troubleshooting Linux, user, and group management
- Monitoring Server performance and application process
- Monitoring tools
- Good understanding of error logging subsystem
- Teamwork and Collaboration
- Technical Support
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Associate Cloud Support Engineer
Codify Software Services
12.2022 - 02.2024
BE - Electronics And Telecommunication
SSBT College of Engineering
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