Pooja Mane
Customer Service Advisor
Mumbai
Summary
Results-driven professional with nearly five years of experience in insurance, customer service, management, operations, and analysis, supporting clients from diverse backgrounds with insurance policy and claims guidance. Proactive and goal-oriented, with strong time management, problem-solving, adaptability, and a proven ability to quickly learn and apply new skills to support team success and organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sr. Customer Service Representative
Concentrix – United HealthCare
07.2025 - Current
- Managed high call volumes with professionalism and empathy, resolved insurance and claims inquiries to improve client satisfaction, and accurately completed applications and updated client records.
- Accurately processed policy updates, and coordinated with insurance carriers to promptly resolve billing issues and meet client needs. Calculated adjustments, premiums and refunds.
- Contributed insights in team meetings, led initiatives to address common client issues, and improved efficiency by helping to implement a new CRM system for faster resolution.
Assistant Manager
VU TELEVISIONS
11.2024 - 04.2025
- Led and mentored customer service teams to achieve performance targets, boost productivity, and maintain a collaborative, high-quality service culture.
- Managed daily operations and customer interactions, resolving issues, supporting staff, handling cash reconciliations, and ensuring service and financial standards were met.
- Collaborated with management on hiring, onboarding, strategic planning, and system implementation to improve efficiency, growth, and customer satisfaction.
Senior Analyst
MARSH MCCLENNAN
03.2022 - 11.2024
- Managed multi-channel communications for international clients, maintaining accurate records, resolving inquiries promptly, and fostering strong client relationships.
- Analyzed service and operational data using Excel and CRM tools, collaborating with teams to streamline workflows and improve efficiency and project delivery.
- Conducted subsidiary audits to ensure financial accuracy, compliance, and transparency, protecting shareholders and investors from misrepresentation.
Sr. Customer Service Associate
FIRSTSOURCE SOLUTIONS
10.2020 - 11.2021
- Managed high volumes of customer interactions, meeting service targets while resolving issues efficiently and delivering empathetic technical support.
- Collaborated with sales, marketing, and management teams to streamline communication, resolve complex issues, and improve operational efficiency.
- Drove sales and revenue growth by meeting targets, ensuring regulatory compliance, and resolving customer concerns in line with company policies.
Education
Post Graduation Diploma - Management And Business Administration
Welingkar Institute of Management
12.2024
Bachelor of Commerce - Commerce and Accounting Studies
University of Mumbai
10.2021
Skills
Customer Support
Excellent Communication
Data Analysis
Client Relationship Management
Insurance Terminology
Operations Management
Certification
MS-CIT
Timeline
Sr. Customer Service Representative
Concentrix – United HealthCare
07.2025 - Current
Assistant Manager
VU TELEVISIONS
11.2024 - 04.2025
Senior Analyst
MARSH MCCLENNAN
03.2022 - 11.2024
MS-CIT
01-2021
Sr. Customer Service Associate
FIRSTSOURCE SOLUTIONS
10.2020 - 11.2021
Post Graduation Diploma - Management And Business Administration
Welingkar Institute of Management
Bachelor of Commerce - Commerce and Accounting Studies
University of Mumbai