Pooja Mapare

Cabin Crew – IndiGo Airlines
Jan 2023 – Jan 2025

• Provided excellent customer service to passengers on domestic and international routes, ensuring comfort, safety, and satisfaction throughout the flight.
• Conducted pre-flight safety checks, demonstrated safety procedures, and handled in-flight emergencies with professionalism.
• Maintained high grooming standards and compliance with IndiGo’s SOPs.
• Managed passenger concerns, medical situations, and coordinated with flight and ground staff to ensure smooth operations.
• Passenger Safety & Security
  Conduct pre-flight safety checks of cabin equipment and aircraft emergency systems.
  Demonstrate and enforce safety procedures prior to takeoff.
  Respond to emergencies such as medical issues, turbulence, or evacuations with calm and efficiency.
• In-Flight Service
  Greet passengers, assist with seating, and conduct cabin preparation before takeoff.
  Provide meals, beverages, and other services during the flight.
  Manage special passenger needs, including those with reduced mobility or unaccompanied minors.
• Customer Experience
  Deliver excellent hospitality and resolve customer complaints or concerns tactfully.
  Ensure a clean, organized, and welcoming cabin environment throughout the flight.
  Provide assistance in multiple languages if required.
• Regulatory Compliance
  Adhere to airline policies, DGCA/FAA/EASA regulations, and all aviation safety standards.
  Complete post-flight reports and submit relevant documentation.
• Team Collaboration
  Work seamlessly with fellow cabin crew, pilots, and ground staff to ensure smooth operations.
  Participate in regular safety and service training sessions.