Pooja Mudaliar
Desk Research Executive
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Back Office Executive with strong organizational and management skills. Complete projects on time and lead staff to sustain an efficient workplace.
Overview
8
8
years of professional experience
Work History
Desk Research Executive
BDS Services Private
02.2023 - Current
- Achieved high levels of accuracy in data entry tasks through close attention to detail.
- Gathering and Analyzing information from various sources such as LinkedIn, ZoomInfo, Company websites etc and maintain reports of findings.
Costumer Service Agent
Cogent E Services
10.2021 - 10.2022
- Responding to customer inquiries promptly, concisely via chat or phone
- Responding customers with correct solution with easy-to-follow instructions
- Recognizing customers written tone, asking for clarification and acknowledging ensuring that customer feels supported and help alleviate frustration
- Patience when handling tough cases
- Assist in training junior Customer Support Agents.
Loan/Back-office Executive
Anand Consultant
01.2020 - 07.2021
- Ensure customer satisfaction by building and maintaining good relationship with potential customers
- Verifying documents and submitting with 100% success ratio
- Initiate and close deals
- Discuss with various Bankers
- Assisting and coordinating with sales team
- Analyse active loan files on regular basis and recommend solutions to speed up loan process
- Interview applicants to define financial eligibility and establish debt payment plans.
Loan Executive
Karrm Infrastructure Pvt ltd
05.2016 - 12.2019
- Perform general evaluation of application (Financial documents, mortgage type etc)
- Gather all important data from client (assets, debts etc.)
- Verify information and references by contacting right sources
- Correct mistakes and investigate inconsistencies
- Submit complete loan files for appraisal
- Act as point of contact between loan officers and clients
- Conduct final review of file before closing
- Discuss with Various Bankers
- Maintain client's data & making summary of client details
- Also have experience work with various banks like ASPIRE HOME FINANCE, GIC HOUSING FINANCE, BESECURED (INCRED) FINANCE, DHFL, GRUH FINANCE ADITYA BIRLA CAPITAL, ESSEL FINANCE, EDELWEISS HOME FINANCE, BHALA FINANCE, BANK OF MAHARASHTRA.
Education
S.S.C -
TVM High School
Ambernath, India 06.2009 - 2010.04
H.S.C -
New English Junior College
07.2011 - 2013.04
T.Y.BMS -
Seva Sadan College
07.2013 - 2016.04
Skills
Computer Proficiency
Languages
English
Hindi
Telegu
Marathi
Interests
Cooking
Listening Music
Timeline
Desk Research Executive
BDS Services Private
02.2023 - Current
Costumer Service Agent
Cogent E Services
10.2021 - 10.2022
Loan/Back-office Executive
Anand Consultant
01.2020 - 07.2021
Loan Executive
Karrm Infrastructure Pvt ltd
05.2016 - 12.2019
T.Y.BMS -
Seva Sadan College
07.2013 - 2016.04
H.S.C -
New English Junior College
07.2011 - 2013.04
S.S.C -
TVM High School
06.2009 - 2010.04
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