Summary
Overview
Work History
Education
Skills
Certification
Achievements
Timeline
Generic

POOJA NANDESHWAR

Pune

Summary

Change Manager experience in strategizing, implementing, and overseeing comprehensive change management initiatives. Demonstrated expertise in leading end-to-end SAP change requests, formulating policies to optimize internal services, and ensuring seamless transitions in collaboration with application support teams. Adept at conducting process audits, managing Change Advisory Board (CAB) meetings. Proven track record in driving service-related activities via standardized change management procedures and post-analysis evaluations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Change Manager

Cognizant Technology Solutions
08.2020 - Current
  • Negotiated resource allocation across departments, ensuring efficient use of assets during times of organizational restructuring.
  • Monitored progress throughout change implementation phases, adjusting timelines as needed based on project requirements.
  • Implemented change strategies by identifying areas for improvement
  • Evaluated the effectiveness of implemented changes, to achieve desired outcomes.
  • Managed release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.
  • Facilitated post-release debriefs with team members to identify areas of improvement, driving continuous process refinement over time.
  • Collaborated with cross-functional teams to ensure successful product launches, incorporating valuable feedback from stakeholders.
  • Streamlined release processes by implementing automated tools and standardizing procedures, reducing delays and errors.
  • Developed comprehensive release documentation for seamless handoff to support teams, improving end-user satisfaction postlaunch.
  • Monitored and tracked project progress to support timely completion.
  • Chaired project meetings using Agile methodology

Tech Lead

Cognizant Technology Solutions
07.2018 - 07.2020


  • Developed, implemented, and maintained policies to enhance internal service efficiency.
  • Managed end-to-end SAP change requests.
  • Provided input for Change record approval decisions during ad hoc and formal CAB (Change Advisory Board) meetings.
  • Created documentation for Change Management activities and workflows.
  • Facilitated Post Analysis meetings to evaluate change outcomes.
  • Led bi-weekly refresher sessions on change management processes.
  • Conducted audits on tickets to ensure compliance with process standards.
  • Defined, built, and executed change management processes aligning with business requirements.
  • Drove service-related activities through standardized change management processes.
  • Collaborated with application support and service teams to ensure smooth operational transitions.

Education

Master's in Engineering - Computer Engineering

P.V.P.I.T. College
Pune, India
08-2016

Bachelor in Engineering - Information Technology

JD College of Engineering
Nagpur
06-2012

Skills

    Service Now

    Change & Release Management

    Git

    Kanban

Certification

· ITIL Foundation V4

· Foundations of Project Management from Coursera

· Agile Crash Course: Agile Project Management; Agile Delivery from Udemy

· Salesforce Administrator Certified

Achievements

Appreciation from management for handling the number of change requests timely

Appreciation from clent to handle tasks effectively

Timeline

Change Manager

Cognizant Technology Solutions
08.2020 - Current

Tech Lead

Cognizant Technology Solutions
07.2018 - 07.2020

Master's in Engineering - Computer Engineering

P.V.P.I.T. College

Bachelor in Engineering - Information Technology

JD College of Engineering

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POOJA NANDESHWAR